Recent Posts

5 Common Service Actions That Drive Your Customers Nuts

5 Common Service Actions That Drive Your Customers Nuts

We all know exactly the types of customer service interactions that raise our blood pressure. Five of the most prevalent points of pain that surface in CCMC’s bi-annual National Rage Studies are practices common in many service systems. All five actions overtly pour gasoline on the dissatisfaction fire. You may... Read More»

5 Ways NOT to Communicate With Your Sales Team

5 Ways NOT to Communicate With Your Sales Team

What’s a common issue in many relationships? Communication. This is true when it comes to friends and family, as well as co-workers, a boss, employees, and more. What can often be confusing is many of the ideas touted as solutions for better connecting to and communicating with others, often only... Read More»

How Marketing Automation Helps You Cater to Customers of Today

How Marketing Automation Helps You Cater to Customers of Today

If you keep up with the marketing and sales industries (and not just B2C, but B2B as well), then you’ve probably heard the phrase “customer-centric” at some point in your professional career. Modern consumers are changing the way that companies market and becoming a “customer company” is one way that... Read More»

3 Big Reasons for the Shift to Inside Sales

3 Big Reasons for the Shift to Inside Sales

The rise of inside sales is a trend that is likely to accelerate. A 2013 study by InsideSales.com, a manufacturer of cloud-based sales tools, shows that inside sales is growing 300% faster than field sales. Projecting from U.S. Bureau of Labor Statistics data, InsideSales.com expects the number of U.S. non-retail... Read More»

5 Signs It’s Time to Switch from Email to a Customer Service Solution

5 Signs It’s Time to Switch from Email to a Customer Service Solution

When you’re first digging in as a startup, a common way to manage customer service requests is through a shared email inbox. Support requests get routed there and employees take turns responding to customers. Over time, many fast-growing startups also outgrow being able to use this shared inbox efficiently for... Read More»

Marketing Tips: How to Stop Using Junk Content

Marketing Tips: How to Stop Using Junk Content

Shopping at my local supermarket is always an exercise in self-control. The shelves of potato chips, chocolates and soda promise instant gratification. Sadly, they aren't the most nutritious fare. In contrast, the fruit and vegetable section at the far corner is wholesome, but it does require a concerted effort on... Read More»

How CRM Gives Small Businesses Big Business Power

How CRM Gives Small Businesses Big Business Power

You are probably aware that a CRM (short for customer relationship management) system helps your business grow by managing most of your critical customer information so you can see it in one place. Did you also know that when it comes to services (like product tracking and real-time quotes) and... Read More»

FREE E-BOOK: 10 Advantages of a Mobile Sales Team

FREE E-BOOK: 10 Advantages of a Mobile Sales Team

“Work is no longer a place you go to. Rather, the workplace is defined by the tools you use, wherever you are.” - Matt Kaplan, VP of Products at LogMeIn The way we work is changing fast. The isolated, lone wolf style sales professionals of the past are no longer... Read More»

3 Inbound Growth Metrics Your Business Must Track in 2014

3 Inbound Growth Metrics Your Business Must Track in 2014

Here are three growth metrics your business must track during 2014. These growth metrics are from the world of inbound marketing, not “dry” core metrics such as yearly revenue. These babies are born and raised in the online arena, determining the faith of your business’s online assets and presence. Each... Read More»

How to Really Solve a Problem with a Mobile App

How to Really Solve a Problem with a Mobile App

While the sheer number of mobile devices in the marketplace is growing in a staggering way, what’s truly important to understand isn’t how many people have phones. It’s what the devices can do that’s really game changing. With computational power greater than NASA used to put a human on the... Read More»