Recent Posts

IT Visionaries: Symantec’s VP of IT Global Applications Talks PaaS App Dev

IT Visionaries: Symantec’s VP of IT Global Applications Talks PaaS App Dev

As VP of IT Global Applications at Symantec, Sheri Rhodes is primarily responsible for leading application services, from sustaining and monitoring, to development. She has grown her team, which sits within the company’s 900 person IT department, from 40 to 300 in just two years. As a part of our... Read More»

Connecting Products: How the Cloud Makes Fluid Service Management Easier

Connecting Products: How the Cloud Makes Fluid Service Management Easier

The phrase “The Internet of Things” has gotten a lot of attention lately. But until now, it’s probably not one you’d associate with big tanks of liquid. You’ve probably noticed one of these tanks dotting the landscape of your city and thought to yourself, “I wonder what’s in there?” or... Read More»

Amazing Customer Service Starts With Amazing Business Management

Amazing Customer Service Starts With Amazing Business Management

It’s no secret that all businesses should have great customer service. Fundamentally, that means addressing customers’ needs in a friendly and productive fashion. While attitude has a lot to do with this, even more important is what goes on behind the scenes. Great customer service is not possible without amazing... Read More»

3 Headaches Solved by Syncing Excel and Salesforce: App Mavericks

3 Headaches Solved by Syncing Excel and Salesforce: App Mavericks

Have you ever wished upon a star that you could manipulate your opportunity data in Excel and have it magically sync with Salesforce? Good news: X-Author for Excel, the new app from Apttus, answers your wish by turning Excel into a real-time user interface for Salesforce so you can manage,... Read More»

More is Not Better: When it Comes to Leads, Quality Trumps Quantity Every Time

More is Not Better: When it Comes to Leads, Quality Trumps Quantity Every Time

A sales exec recently told me he would “rather have 10 percent of my current lead flow with 80 percent of the leads being high quality, than the current state of affairs where only 5 percent of leads are qualified, at best.” In my experience, all sales professionals agree. With... Read More»

Emotional Discipline: How to Control Your Impulse in Stressful Situations

Emotional Discipline: How to Control Your Impulse in Stressful Situations

It’s nearly impossible to avoid stressful situations at your job, but the more you’re able to curb your negative impulses under pressure, the more successful you’ll be at work and in life. This article outlines different methods that help control impulses before they cause damage. We all have things we... Read More»

Punch Above Your Business Weight [INFOGRAPHIC]

Punch Above Your Business Weight [INFOGRAPHIC]

There's something irresistible about an underdog story. From ancient tales like David and Goliath to much more modern stories like Airbnb and the hotel industry, there's something inspiring and exciting about rooting for the little guy. This disruptive power and underdog mindset are assets all small businesses have at their... Read More»

10 Secrets to a Successful Sales Meeting

10 Secrets to a Successful Sales Meeting

Are your sales meetings productive? Too many sales meetings are nothing more than a series of updates designed to help the sales manager do their job. Ultimately, the salespeople in those meetings dread taking time out of their schedule to attend. Worse yet, they leave such meetings less motivated than... Read More»

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

Technology has dramatically changed the face of the average sales cycle. With a host of new engagement channels to monitor, more educated and savvier consumers, and higher expectations than ever before, companies need the right tools to help simplify and streamline their sales cycles. With the help of CRM solutions... Read More»

4 Steps to a Field Service Process That Will Save You Money

4 Steps to a Field Service Process That Will Save You Money

Everyone has a story about their experience with poor field service. Whether it's waiting for hours for the cable guy who shows up at the last minute (or not at all), or the electric guy who assesses your issue but doesn't have the materials to solve it on the spot,... Read More»