Recent Posts

Watch Connections, the Digital Marketing Event of the Year, Live!

Watch Connections, the Digital Marketing Event of the Year, Live!

Even if you aren't in Indianapolis this week for the Salesforce ExactTarget Marketing Cloud's digital marketing event of the year, Connections, we still have plenty of opportunities for you to learn and be inspired from our speakers and Marketing Cloud product announcements. This year, we will be livestreaming all the... Read More»

Mobile First? Mobile Only? Mobile Also?

Mobile First? Mobile Only? Mobile Also?

The rise of mobile has been fast and furious. With an estimated 6.8 billion subscriptions for almost 7 billion citizens of this world it is nothing short of befuddling. This quick rise of mobile apps, almost like nothing ever seen before, has taken most organizations by surprise. As a result,... Read More»

5 Ways Dreamforce Delivers the Future of Customer Service

5 Ways Dreamforce Delivers the Future of Customer Service

Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized... Read More»

You Think Selling Is Hard? It Is Hard Being a Customer Too!

You Think Selling Is Hard? It Is Hard Being a Customer Too!

You’d be forgiven for thinking that being a customer is easier than being a salesperson. All the customer’s got to do is pick a supplier, right? But when the customer makes that buying decision, the risk shifts to them, and the impact of a poor buying decision on the customer... Read More»

Become a Leader on LinkedIn: 4 Steps to a More Active Profile

Become a Leader on LinkedIn: 4 Steps to a More Active Profile

Would you go to a business lunch and stand alone in the corner? I imagine not. Yet many professionals sign up to LinkedIn and then do nothing on the platform, which is pretty much the same thing. Used well, LinkedIn can help you expand existing networks. But before you reach... Read More»

Tips for Getting the Most Out of Your Time on the Floor at Dreamforce

Tips for Getting the Most Out of Your Time on the Floor at Dreamforce

It’s about that time again. Time to start preparing for Dreamforce, one of the biggest tech conferences in the world. This year, in addition to preparing myself for who I’m going to meet and how I can get the most out of the event, I’m also preparing to be accosted... Read More»

How to Provide Inside Sales Training for Millennials [INFOGRAPHIC]

How to Provide Inside Sales Training for Millennials [INFOGRAPHIC]

I’m scaling my training down, down, down these days—two days is too much, one full day is still too much, and a half-day still seems challenging. I regularly get requests for a one-hour training. But what I’m realizing is that it’s not the length of the training, but how it... Read More»

Stop Pitching and Start Selling From the Heart

Stop Pitching and Start Selling From the Heart

Over the course of my career, I've heard salespeople at meetings and on calls start and end their introductions by listing their "résumé of experience" and the accolades they or their company have received. Next, they ask the customer if they're ready to hear the pitch — the reason for... Read More»

Predicting the Future is Hard, Try Anticipating it Instead

Predicting the Future is Hard, Try Anticipating it Instead

With the advent of Big Data and faster and better data processing capabilities we are seeing a surge in predictive intelligence solutions; everyone is trying to predict the future to their advantage. The question though is, are they? Can the future be predicted? The main issue I have with predictive... Read More»

8 Mistakes New Leaders Make and How to Avoid Them

8 Mistakes New Leaders Make and How to Avoid Them

It’s not uncommon for new leaders to make mistakes, but I argue that some of these can be avoided. Below are 8 of those mistakes and how to avoid them: 1. Thinking you need to make every decision Trying to make every decision will only turn you into a micro-manager.... Read More»