Recent Posts

Behind the Scenes at Salesforce.com: Our Aloha Spirit

Behind the Scenes at Salesforce.com: Our Aloha Spirit

When you hear the word “Aloha,” what pops into your head? Hula girls, tiki torches, maybe a Mai Tai (or three)? At salesforce.com, Aloha stands for a whole lot more than a luau. It represents who we are, what we stand for, and how we create our culture. You see,... Read More»

Making the Most of a Mobile Workforce: Unlocking Back Office Applications On the Go

Making the Most of a Mobile Workforce: Unlocking Back Office Applications On the Go

Our world is becoming “mobile-first.” More than a buzzword, mobile-first reflects a whole new way of thinking about the products we build and the process of selling, using, and servicing them. It’s an opportunity to gather rich layers of data and reach customers anywhere, at any time. But the mobile... Read More»

The Need for Speed: Meeting the Mobile Challenge

The Need for Speed: Meeting the Mobile Challenge

Can you imagine a scenario where you ask Apple’s Siri a question, and she says, “Can I get back to you in five minutes?” Wouldn’t that be irritating and not at all helpful? Besides, what would she do for five minutes? Information and information requests have a shelf life. The... Read More»

Gartner Positions Salesforce.com as a Leader in the Magic Quadrant for SFA

Gartner Positions Salesforce.com as a Leader in the Magic Quadrant for SFA

Eight years running—Salesforce lands in the Leader quadrant in the Gartner Magic Quadrant for Sales Force Automation. Hard-earned and well deserved, eight years is a long time to hold a lead, especially in the face of worthy competition. For those not familiar with this report, it is perhaps the penultimate... Read More»

Create Your Own Social Customer Service Playbook

Create Your Own Social Customer Service Playbook

Many brands consciously set goals for social media engagement, both for community purposes as well as formalized social customer service. Goals, communicated across your organization, are key for understanding what you want to achieve. Yet at the operational level, thinking through and documenting rules of engagement in a concise playbook... Read More»

Summer '14 Salesforce MVP Nominations Are Now Open!

Summer '14 Salesforce MVP Nominations Are Now Open!

MVPs! We have just had an amazing Summer '14 release, and this means it's once again time for you to nominate awesome individuals from the community as the Summer '14 MVPs! Even if you are not familiar with the MVP Program, some of you have come across individuals like SteveMo,... Read More»

6 Surprising Lessons Recruiters Have Taught Me About Customer Service

6 Surprising Lessons Recruiters Have Taught Me About Customer Service

On the surface, recruiters and customer service professionals don’t seem to have much in common. Recruiters are professional matchmakers: connecting companies and candidates to make successful hires. Customer service pros help out people who have problems with their company’s product or service. They sound nothing alike, right? Surprisingly, recruiters and... Read More»

5 Tips for Staying Productive While You're on Vacation

5 Tips for Staying Productive While You're on Vacation

It's summertime—and while the benefits of a cloud-based system include the ability to stay connected to your business and respond rapidly from anywhere in the world, constant connectivity can also cut into your quality time on the beach. Eager to kick back, but worried you'll fall behind? Don't stress. Just... Read More»

The Customer Is Always Engaged: 4 Steps to Social Media

The Customer Is Always Engaged: 4 Steps to Social Media

There’s an old saying in business, “The customer is always right.” We all know that isn’t necessarily true all the time, but one thing is: The customer may not always be right, but they are always engaged. Social media has given customers all around the world the opportunity to share... Read More»

IdeaExchange Update: Customer Ideas in the Summer '14 Release

IdeaExchange Update: Customer Ideas in the Summer '14 Release

Salesforce customers, get psyched! The Summer '14 release contains a powerhouse of customer Ideas submitted to our IdeaExchange —the place where customers like you can go to share and vote for Ideas to improve the product. In total, we touched 49 customer Ideas and nearly 200,000 Idea points (in some... Read More»