Recent Posts

3 Big Reasons for the Shift to Inside Sales

3 Big Reasons for the Shift to Inside Sales

The rise of inside sales is a trend that is likely to accelerate. A 2013 study by InsideSales.com, a manufacturer of cloud-based sales tools, shows that inside sales is growing 300% faster than field sales. Projecting from U.S. Bureau of Labor Statistics data, InsideSales.com expects the number of U.S. non-retail... Read More»

5 Signs It’s Time to Switch from Email to a Customer Service Solution

5 Signs It’s Time to Switch from Email to a Customer Service Solution

When you’re first digging in as a startup, a common way to manage customer service requests is through a shared email inbox. Support requests get routed there and employees take turns responding to customers. Over time, many fast-growing startups also outgrow being able to use this shared inbox efficiently for... Read More»

Marketing Tips: How to Stop Using Junk Content

Marketing Tips: How to Stop Using Junk Content

Shopping at my local supermarket is always an exercise in self-control. The shelves of potato chips, chocolates and soda promise instant gratification. Sadly, they aren't the most nutritious fare. In contrast, the fruit and vegetable section at the far corner is wholesome, but it does require a concerted effort on... Read More»

How CRM Gives Small Businesses Big Business Power

How CRM Gives Small Businesses Big Business Power

You are probably aware that a CRM (short for customer relationship management) system helps your business grow by managing most of your critical customer information so you can see it in one place. Did you also know that when it comes to services (like product tracking and real-time quotes) and... Read More»

FREE E-BOOK: 10 Advantages of a Mobile Sales Team

FREE E-BOOK: 10 Advantages of a Mobile Sales Team

“Work is no longer a place you go to. Rather, the workplace is defined by the tools you use, wherever you are.” - Matt Kaplan, VP of Products at LogMeIn The way we work is changing fast. The isolated, lone wolf style sales professionals of the past are no longer... Read More»

3 Inbound Growth Metrics Your Business Must Track in 2014

3 Inbound Growth Metrics Your Business Must Track in 2014

Here are three growth metrics your business must track during 2014. These growth metrics are from the world of inbound marketing, not “dry” core metrics such as yearly revenue. These babies are born and raised in the online arena, determining the faith of your business’s online assets and presence. Each... Read More»

How to Really Solve a Problem with a Mobile App

How to Really Solve a Problem with a Mobile App

While the sheer number of mobile devices in the marketplace is growing in a staggering way, what’s truly important to understand isn’t how many people have phones. It’s what the devices can do that’s really game changing. With computational power greater than NASA used to put a human on the... Read More»

4 Keys to Hiring Great Customer Engagement Reps

4 Keys to Hiring Great Customer Engagement Reps

The fact of the matter is that it’s hard to hire good people. This is especially true when trying to fill contact center-type roles, such as a customer engagement center, where turnover can be high, as can job stress. It takes a special kind of person to succeed in this... Read More»

How Social Engagement is Transforming Customer Service

How Social Engagement is Transforming Customer Service

As companies gain experience, further integrate social into service processes and teams, and align social service strategies more closely with their overall customer engagement strategy, they are seeing more positive impact from their efforts. That’s just one of a number of key takeaways from Social Media Today’s 2014 Social Customer... Read More»

The Real Cause of a Lost Sale May Be All in Your Imagination

The Real Cause of a Lost Sale May Be All in Your Imagination

Think of the objections you hear that prevent you from closing sales. Are you hearing these reasons directly from your prospects & customers or is it all in your imagination? Discover the leading cause of lost sales, pipeline constipation, missed sales targets and forecast inaccuracy. Whether it’s around your sales... Read More»