Recent Posts

10 Secrets to a Successful Sales Meeting

10 Secrets to a Successful Sales Meeting

Are your sales meetings productive? Too many sales meetings are nothing more than a series of updates designed to help the sales manager do their job. Ultimately, the salespeople in those meetings dread taking time out of their schedule to attend. Worse yet, they leave such meetings less motivated than... Read More»

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

Technology has dramatically changed the face of the average sales cycle. With a host of new engagement channels to monitor, more educated and savvier consumers, and higher expectations than ever before, companies need the right tools to help simplify and streamline their sales cycles. With the help of CRM solutions... Read More»

4 Steps to a Field Service Process That Will Save You Money

4 Steps to a Field Service Process That Will Save You Money

Everyone has a story about their experience with poor field service. Whether it's waiting for hours for the cable guy who shows up at the last minute (or not at all), or the electric guy who assesses your issue but doesn't have the materials to solve it on the spot,... Read More»

Social Customer Service Rankings: Where Do You Stack Up?

Social Customer Service Rankings: Where Do You Stack Up?

It was May 2001, and I was just kicking off my first contact center software implementation as a project manager. Consumers were rapidly adopting email as an innovative communication method and big companies were trying to figure out how to manage this incredibly modern support channel. Overnight major brands were... Read More»

3 Ways Your Finance Team Can Positively Impact Service

3 Ways Your Finance Team Can Positively Impact Service

Most of us think of our company’s Finance Department in pretty simple terms: the place that tracks incoming and outgoing cash. But the truth is much more than that; Finance Departments everywhere are full of unsung heroes who tirelessly labor to keep the company financially healthy. With the right tools,... Read More»

5 Tips for Engaging International Audiences

5 Tips for Engaging International Audiences

It goes without saying that no marketing team wants to offend potential customers. Companies invest significant time and resources to ensure spot-on personalized sales and marketing content for target audiences. Marketing to global audiences without localizing content, though, is dangerous to your efforts and perhaps even to your brand’s reputation;... Read More»

Sales Productivity: Track Your Leads and Make it Fun

Sales Productivity: Track Your Leads and Make it Fun

A successful career in sales requires you to have a thick skin and a stable emotional state. Average days can range from jumping up and down upon landing a major sale, to feeling like the bottom has dropped out from underneath your desk the minute a promising lead decides to... Read More»

How to Motivate Your Employees in 3 Easy Steps

How to Motivate Your Employees in 3 Easy Steps

One of the most difficult components of being an effective manager is not only learning to keep your employees organized and on task, but to truly know how to motivate employees as well. Unfortunately, not every employee is naturally willing to go the extra mile in their everyday efforts, and... Read More»

No One Likes the “Just Following Up” Email: Here's How to Avoid It

No One Likes the “Just Following Up” Email: Here's How to Avoid It

Most sales and business professionals have had the experience of placing a sales call or email pitch and hearing nothing back. The resulting follow-up email is crucial for making or breaking a relationship with a potential client. This article outlines four major mistakes to avoid when creating a follow-up email.... Read More»

Creating a Proactive Customer Experience

Creating a Proactive Customer Experience

My last blog addressed moving from Customer Relationship Management (CRM) to Customer Experience (CE) management. This blog will show how to make your CE proactive. Being proactive means controlling the situation by causing action rather than waiting to respond to an event. Being proactive usually cuts response cost by two-thirds.... Read More»