Recent Posts

6 Tips for Hiring for Your Customer Support/Help Desk

6 Tips for Hiring for Your Customer Support/Help Desk

When you are filling IT customer-support and help-desk positions, getting the right people is critical. They interact with both your internal team and your customers, and the satisfaction of both of these groups is a priority. With that in mind, we’ve put together some steps that will help you find... Read More»

"Introducing the New Salesforce Analytics Cloud": A New Salesforce E-Book

"Introducing the New Salesforce Analytics Cloud": A New Salesforce E-Book

For years, business has been divorced from data. Despite the undeniable advantages of data-driven decision-making, tools that give modern businesses a comprehensive — and comprehensible — view of their data are rare, if they exist at all. Business intelligence (BI) is a field that has attempted to close the gap... Read More»

How to Create Compelling Value With Account Planning [WEBINAR]

How to Create Compelling Value With Account Planning [WEBINAR]

Much has been said about the research that buyers are, on average, 57% of the way through their buying process before engaging with a supplier. But what would happen if you were already selling and engaging with the prospect about their business needs and establishing critical relationships? What if you... Read More»

Why Your Social Recruiting Isn’t Working

Why Your Social Recruiting Isn’t Working

These days, social recruiting is the norm. According to Jobvite’s 2014 Social Recruiting Survey, 93% of recruiters use or plan to use social recruiting, and 73% plan to increase their investment in social this year. Despite the pervasiveness of social media, however, the majority of recruiters (82%) see their social... Read More»

The Top 3 Mistakes Salespeople Make When Making the Pitch

The Top 3 Mistakes Salespeople Make When Making the Pitch

Salespeople so look forward to demos and presentations that they skip most of the steps and milestones in their sales process to get there. According to Objective Management Group’s statistics, 91 percent of salespeople don’t have or follow a sales process, and 83 percent conduct demos and presentations at inappropriate... Read More»

"10 Dreamforce Announcements That Will Shape Sales in 2015": A New Salesforce E-Book

"10 Dreamforce Announcements That Will Shape Sales in 2015": A New Salesforce E-Book

Being an industry leader is a vulnerable position in any market. The pressure to continue to do what's made you successful and shirk the need for innovation often becomes too great to resist. While this once was a strategy that could sustain an advantage for years, companies that fail to... Read More»

9 Key Attributes That Make a Salesperson a Great Sales Manager

9 Key Attributes That Make a Salesperson a Great Sales Manager

Is this you? You’re a very successful salesperson. You regularly beat your targets. You know your products, clients, market and competitors inside out. You’re buzzing with ideas and feel that you could do your boss’s job. Frankly, you’re ready for a new challenge. However, being a target-beating sales person and... Read More»

QUIZ: Which San Francisco Giants Superstar are You?

QUIZ: Which San Francisco Giants Superstar are You?

Wow. Three times in five years. The San Francisco Giants are in the World Series! What a year it was for the 2014 San Francisco Giants. It was a season filled with ups, downs, and a whole lot of fun. We witnessed amazing baseball, players becoming heroes, and incredibly inspiring... Read More»

The 2014 Partner Innovation Awards: Showcasing the Power of the Salesforce Ecosystem

The 2014 Partner Innovation Awards: Showcasing the Power of the Salesforce Ecosystem

My second Dreamforce was a truly inspirational experience, fueled by innovation and the potential for business transformation. We made some big announcements, introducing capabilities that will unlock new opportunities for companies and enable them to connect with their customers in entirely new ways. What I found particularly notable about this... Read More»

Vote Now: Winter '15 Nominations are Now Open!

Vote Now: Winter '15 Nominations are Now Open!

If you are anything like me, I am glad that the colder weather is approaching. The season brings warm winter fires, even more Pumpkin Spice Lattes, and it's the time for you to nominate awesome individuals from the community as the Winter '15 MVPs. Even if you are not familiar... Read More»