For the second quarter in a row, customer satisfaction surveys remained the number one on-demand application of most interest to our customers. It’s not surprising as most often, the first step toward improving the customer experience is to start surveying customers. Can you tell your CEO what percent of your customers are loyal and what percent are likely to defect?  And, better yet, what your strategy is to acquire and retain loyal customers? For best practices in measuring customer loyalty and all kinds of advice on finding the on demand solutions you most want to solve your top business issues, Download finding_the_apps_you_most_want.pdf