Recent Posts

SmartCompany Research Reveals 56% Small Business Missing Out on CRM Magic

SmartCompany Research Reveals 56% Small Business Missing Out on CRM Magic

As I read through the results of the Small Business Technology Survey we recently conducted with SmartCompany, I was reminded of this amusing and yet equally insightful cartoon. Too often people are so immersed in the crazy, frenetic and all... Read More»

The Most Valuable IT Skill to Have on Your Resume in 2014 ?

The Most Valuable IT Skill to Have on Your Resume in 2014 ?

Let’s start by saying what it isn’t. It isn’t DevOps or Big Data or even ERP. It isn’t a niche, hard to use, flavor of the month technology that’s impossible to get trained in and even more difficult to get... Read More»

Are Your Sales Proposals Killer, or Killing You?

Are Your Sales Proposals Killer, or Killing You?

Think about this for a minute. For most businesses a 10% improvement in conversion of proposals brings an improvement in sales of more than 40%. Now ask yourself – how much of the 65 years of research into persuasion do... Read More»

6 Business Apps That Could Change Your Life

6 Business Apps That Could Change Your Life

As I get older it is funny how you make those kind of comments your parents made. You know the ones like “back in my day” or ”when I was a kid” or maybe even “I used to walk 50... Read More»

Quick and Dirty Guide to Calculating your Business's ROI from Technology

Quick and Dirty Guide to Calculating your Business's ROI from Technology

It’s probably the most common and most hated question in the technology market today; what’s the return on investment for technology in business? And in defence of those asking the question, some of the answers posted by suppliers of technology... Read More»

Salesforce.com Named as One of The Top 3 Best Places to Work in Australia

Salesforce.com Named as One of The Top 3 Best Places to Work in Australia

We did it again! BRW and BOSS Magazine just named salesforce.com one of the 50 Best Places to Work in Australia. This is only our third year applying for a spot, and we’ve moved up another slot to third place... Read More»

Define Your Target Market. Or, Just Keep Shooting Arrows Into The Air

Define Your Target Market. Or, Just Keep Shooting Arrows Into The Air

If you’re looking for anyone that’s willing to buy your solution then you’ve actually chosen to target nobody. There’s a high probability your ​business development is suffering as a result. Let’s say you sell widgets and you choose to focus... Read More»

Customer Relationship Management And How to Work it Like a Chess Grand Master

Customer Relationship Management And How to Work it Like a Chess Grand Master

Know Your Customer - SMB Success Series Step 1 In what I like to think of as the three Ps of Sales - Persuasion, Performance and Prediction - it is the third of these skills that really makes the difference... Read More»

GirlyGeeks! We Want YOU!

GirlyGeeks! We Want YOU!

GirlyGeeks are launching in Sydney! To kick GirlyGeeksSyd off, we will hold a pre-Dreamforce information evening, and throw in a little socialising as well. Read More»

Six Tips for an Equitable Workplace from an Australian Glass-Ceiling Breaker

Six Tips for an Equitable Workplace from an Australian Glass-Ceiling Breaker

Despite all the talk about diversity and equality in the workplace, far too often it is just that - talk. Australia remains a laggard in the English speaking world in terms of gender equity at work, and it isn’t getting... Read More»