The Official Salesforce Blog

News, best practices, and insight for the salesforce.com community.

How can I prepare for the Summer '08 Release?

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Need the tools to be prepared for the Summer '08 release? Look no further than this one-stop shop for everything Summer '08 related!


Find links for everything Summer '08 related:

  • Ideas Coming in Summer '08
  • Summer '08 Admin Preview
  • Summer '08 Release notes
  • Summer '08 Pre-Release

Continue reading "How can I prepare for the Summer '08 Release?" »

Summer '08 Release Readiness

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Summer '08 Release Update

The latest release is just around the corner, and we know everyone is eager to know more about upcoming Summer '08 release features!

We wanted to highlight some of the exciting new features you can expect from our force.com platform and SaaS applications. If you haven't done so already, be sure to check out the Summer '08 Admin Preview for an overview of upcoming features.

Some highlights from the Summer '08 release:

  • Visualforce -With Visualforce now generally available in every edition, it's easy to build custom user interfaces using Visualforce and new custom components from the Force.com developer community.
  • Salesforce for Google Apps is transforming businesses by providing the most commonly used business applications as a service. Salesforce for Google Apps is a simple, yet powerful combination of your applications that work together and make it incredibly easy for users to communicate, collaborate, and share business information.

Continue reading "Summer '08 Release Readiness" »

Join the Salesforce Professional Network on LinkedIn

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Salesforce.com now has a LinkedIn group with nearly 1,000 members! Join the Salesforce Professional Network today by visiting this web page.

The Salesforce.com Professional Network connects former and present salesforce.com users, administrators and employees, allowing them to expand their professional development, exchange ideas, network and continue to be a part of the Salesforce.com community.

As a group member, you'll have the option to make your profile available to other group members. You'll also have a Salesforce Professional Network badge on your LinkedIn profile.

How to participate in the Force.com Summer '08 Sandbox Preview

The salesforce.com Summer '08 release is just around the corner and soon you'll be able to take advantage of great new features!

In preparation for the release, a Sandbox Upgrade Window is scheduled for  12:01 AM PST May 13th 2008, through June 14th, 2008.  You can continue to use your Sandbox throughout the Sandbox Upgrade Window to test new customizations or features before rolling them out to users.

As a Force.com Sandbox customer we want to make you aware of the options available to you during this time.To determine whether there is any additional action you need to take to prepare for the Sandbox Upgrade Window please review the choices below and click on the associated link to understand the action you need to take for each:

  1. If you would you like to participate in the Summer '08 Preview on your Sandbox instance during the Sandbox Upgrade Window please click here.
  2. If you would like your Sandbox instance to retain the existing Spring '08 functionality until June 14th, 2008 please click here.
  3. If you have multiple Sandboxes please click here.
  4. If you plan to upload and/or install any AppExchange packages to or from your Sandbox instance during the Sandbox Upgrade Window please click here.
  5. If you plan to take no action with your Sandbox instance during the upgrade window please click here.

Please click through the links to access the information you need depending on your answers to the above questions.

If you have additional questions about your Sandbox options in conjunction with the Summer 08 release, please contact the salesforce.com Customer Support team.

Continue reading "How to participate in the Force.com Summer '08 Sandbox Preview" »

Introducing Salesforce for Google Apps

Today we are excited to announce that we have expanded our partnership with Google and together have delivered an industry-changing new product called Salesforce for Google Apps. It went live last night at 11pm PST to all salesforce.com customers.  Salesforce for Google Apps is a simple, yet powerful combination of Web-based business applications that streamline communication and collaboration and have the power to change the way you work.

With Salesforce for Google Apps, you can now run your favorite desktop applications and your Salesforce applications side by side by accessing Gmail, Google Calendar, Google Talk, and Google Docs all seamlessly from within Salesforce.  Watch the product tour or if you’re already a Salesforce customer, you can get started now.

   

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Salesforce for Google Apps can help you run your business in the following new ways:

Salesforce and Gmail - Send Gmail to contacts from inside Salesforce or log emails in Salesforce from Gmail

Salesforce and Google Talk - Chat with colleagues right from within Salesforce

Salesforce and Google Docs - Create and attach Google Docs to records inside Salesforce for real time collaboration

Salesforce and Google Calendar - Synchronize your Salesforce meetings, campaigns, and events with Google Calendar

Salesforce and Google Start Page - Access your most important business information, including Salesforce dashboards, and search the Web from a single page.

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6 WizKid Award Winners Are AppExchange Partners

Industry analyst Beagle Research Group has announced its 2008 WizKid Award winners - and six of them are AppExchange partners, including Firepond, InsideView, LucidEra, Marketo, TerrAlign, and Verticals onDemand.

From the report, available here, “This year’s class of WizKids represents a diverse group and one thing that holds the group together, beyond leverage of the on-demand model, is their orientation to helping companies to present to their customers a face that is easier to do business with.”

More than 40,000 customer installs and 285,000 test drives have taken place on the AppExchange, as customers find and deploy partner applications to extend the benefits of SaaS throughout their enterprises.

Additional coverage can be found at CRM Buyer.

Congrats to the WizKid Award winners on their business success via the AppExchange and this great industry recognition from Beagle Research!

Salesforce.com - Webware 100 Finalist

Webware_largeprodu_5 Salesforce.com was nominated for the 2008 Webware 100 in the Productivity category! The Webware 100 is an annual awards program where users vote for their favorite Web 2.0 apps. Finalists were chosen by the editors of CNET Webware.com, and winners are then determined by online votes. Winners will be announced on April 21st, the day before the Web 2.0 Expo opens, and there will be a party to celebrate the winners during the Web 2.0 Expo booth crawl, on April 24.

Voting is done online by the community and is open now until March 31stCast your vote for salesforce.com now!

 


 

Salesforce.com Receives Intelligent Enterprise 2008 Editors’ Choice Award

We’re thrilled to announce that Intelligent Enterprise Magazine has given salesforce.com a 2008 Editors’ Choice Award and named it to the “Intelligent Enterprise Dozen”.  Ie_edchoice_2008_dozen_4

In naming its Award recipients, Intelligent Enterprise described salesforce.com as

the David in an IT industry full of Goliaths

and went on to say the company had

given rise to the SaaS market almost single-handedly, whacking SAP and Oracle with a few rocks in the process.

The publication also remarked that salesforce.com “is showing the IT world what SaaS can and should be, and the entire industry has taken notice."

This marks the third year in a row salesforce.com has received the the Editors' Choice Award, which recognizes companies for exceptional vision, technology innovation and customer leadership in attaining strategic objectives.

The full article can be found here.

Spring '08 Release Update

Spring_08_rgb_2 Salesforce.com's Spring '08 release is just around the corner, so we wanted to highlight some of the exciting new features you can expect from our force.com platform and SaaS applications. If you haven't done so already, be sure to check out the Spring '08 preview and the feature detail pages. And if you're curious about when you'll see these changes in your org, keep checking trust.salesforce.com for the latest release schedule.

Continue reading "Spring '08 Release Update" »

What is CRM?

The attached PowerPoint slides provide a great overview of how CRM can be applied to businesses of all shapes and sizes; helping you attract new customers, manage accounts, and provide outstanding service and support.

Whether you are exploring Salesforce for your company or training new employees, this is a valuable resource to get your head around key concepts and illustrate the value of CRM.

What is CRM? 1. Acquire New Customers
Acquire New Customers

What is CRM? 2.Manage Customer Relationships
Manage Customer Relationships

What is CRM? 3. Streamline your Call Centers & Service & Support
Streamline your Call Centers & Service & Support

Also note that these slides are companion pieces to the detailed process maps we created for Sales and Marketing, Activity Management, Service and Support, and PRM.

The Salesforce.com 'What is CRM?' section includes an great introduction to CRM. If you're interested in finding out more about Salesforce on-demand CRM please visit the CRM Software as a Service applications section on www.salesforce.com.

What Do You Think About the “Success On Demand” Tagline?

Dl_corp_logo_salesforce_6 We are looking for feedback from the community on whether our current tagline encapsulates what salesforce.com is all about.

  • Is "Success On Demand" memorable?
  • Do you recall it when Salesforce is mentioned?
  • Does it reflect who we are?
  • Can it be improved upon?

Leave a comment below. We’d love to hear what you think.

Forced Compliments?

For the first time since I got into this business in 1988, I find myself on the outside of an industry awards process -- instead of being one of the people who decides who gets in. At least the Force.com platform has managed to get within sight of the door, as one of Developer.com's finalists for Product of the Year in the category of Web Service Development Tool or Add-in.

If it weren't for Force.com, I'd still be writing pithy encomia for annual honorees (or their polar opposites) at eWEEK. Instead, almost a year ago, I left my eWEEK job of giving my opinions for a living -- because, almost four years ago, I found Force.com (not yet known by that name) to be a compelling new model of how applications could be developed in the Web, instead of being built (with a previous generation of tools) for cumbersome deployment to the Web.

I have insider's knowledge, to say the least, of how difficult a process it can be to come up with a useful short list of potential honorees. Even being a finalist is no small honor, and the list of finalists at Developer.com is a valuable guide to the most game-changing tools available to developers today.

I encourage you to review that slate -- and while you're there, to consider a click (no later than the deadline of Friday, December 21) to cast your vote for Force.com.

Vote for Salesforce Group Edition - Excellence in Technology Awards

Sbc The Small Business Computing 2008 Excellence in Technology awards are Small Business Computing's annual reader-driven awards that recognize achievement and innovation in small business software, hardware, and services.

Last year, with your help, Salesforce won the award for the software/services category under sales and customer management.

This year, Salesforce Group Edition is a finalist for the same category under sales and customer management. Voting has begun and will run until midnight (EST) on January 8, 2008.

If you have a moment, cast your vote for Salesforce and help us win the award for Group Edition. Your support is greatly appreciated.

Salesforce Unlimited Edition Wins Editors' Choice from PC Magazine

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Customer relationship management (CRM) has always been what comes to mind when you think of Salesforce.com. With the release of Salesforce.com Unlimited Edition, its latest platform, the company is clearly hoping to expand its horizons. The idea is that customers will use the service for all kinds of enterprise applications beyond CRM. The goal is ambitious, but the enhancements to the platform's architecture and features should cause IT administrators to rethink what to expect from an on-demand platform. -Robert Lipschutz, PC Magazine

Read the Full Article  |  What's Included with Unlimited Edition?

Winter '08 Webinar - Now Available

The new features from Winter ’08 are now live! One of the best ways to learn about all of the powerful new functionality is by listening to the Winter ‘08 webinar.  The webinar is broken up into bite-sized chapters which are hosted by product managers – the people here at salesforce.com who build our products and new features.  Each chapter is about 5-10 minutes and will give you a quick and easy glimpse into what is new in both our platform and our applications with Winter ‘08.  You can learn about our exciting new force.com technology, Visualforce, which offers a revolutionary way to customize and build new user interfaces.  Or you can check out our two brand new applications, Salesforce Content and Salesforce Ideas, which both harness the power of popular Web 2.0 technologies to leverage the wisdom of your communities.  Last, but not least, you can learn all about the new usability and customization functionality we’ve added to our CRM applications.  Watch the webinar by clicking here.

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