More and more, organizations are arming their field sales representatives with mobile access to CRM and SFA applications. With one-touch access through a variety of handheld devices, mobile sales representatives can now access real-time information including product availability, order status, and competitive intelligence to use at the point of interaction.  What best practices are being employed by organizations classified as best-in-class, and how can their lessons be leveraged by organizations just beginning their mobile CRM initiative?  To get answers, become part of Aberdeen's fact-based benchmark report by taking their Mobile customer relationship management Survey.