customer relationship management (CRM) has always been what comes to mind when you think of Salesforce.com. With the release of Salesforce.com Unlimited Edition, its latest platform, the company is clearly hoping to expand its horizons. The idea is that customers will use the service for all kinds of enterprise applications beyond CRM. The goal is ambitious, but the enhancements to the platform's architecture and features should cause IT administrators to rethink what to expect from an on-demand platform. -Robert Lipschutz, PC Magazine

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