The attached PowerPoint slides provide a great overview of how CRM can be applied to businesses of all shapes and sizes; helping you attract new customers, manage accounts, and provide outstanding service and support.

Whether you are exploring Salesforce for your company or training new employees, this is a valuable resource to get your head around key concepts and illustrate the value of CRM.

Acquire New Customers

Manage Customer Relationships

Streamline your Call Centers & Service & Support

Also note that these slides are companion pieces to the detailed process maps we created for Sales and Marketing, Activity Management, Service and Support, and PRM.

The Salesforce.com 'What is CRM?' section includes an great introduction to CRM. If you're interested in finding out more about Salesforce on-demand CRM please visit the CRM Software as a Service applications section on www.salesforce.com.