The Official Salesforce Blog
The Official Salesforce Blog - March 2009
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Cloudforce Videos Up on YouTube
Mar 26, 2009At Salesforce we are making a concerted effort to deliver you more high-quality content on YouTube. Today we added 8 great videos from Monday's Cloudforce Event in New York City.
If you are interested in receiving updates when we add new content you can subscribe to our YouTube Channel. When new videos are added YouTube will provide you with an email digest for all those channels you subscribe to. Give it a try, sign up today! -
Better Than Ever: The New Force.com AppExchange!
Mar 24, 2009We've launched a new version of the AppExchange! The AppExchange product team has redesigned the site to make it even easier to find, try, and install over 750 cloud computing applications. Best of all, the new site has been built natively on the Force.com platform and makes use of Force.com Sites.
Check out all of the new features and enhancements including:
1. New App Lists
In addition to seeing the most popular apps and latest listings, you can now view top Force.com native solutions and staff recommended apps.
2. Multi-Dimensional Search
Search for apps by industry, edition, price, and function- all at the same time.
3. Product Comparison Matrix
Add up to three apps to your ‘Saved Apps’ section, and click ‘compare’ to see how apps stack up against each other in a side-by-side matrix.
4. Improved User Reviews
Rate apps on multiple dimensions like ease of use, support and value. Also, now you can comment on user reviews that are out of date or inaccurate.We redesigned the site with one goal in mind: to make you more successful. Check out the site today and find the app that can extend your success with Salesforce CRM and the Force.com platform.
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Live Webinar: Manage Contracts in the Cloud using Salesforce CRM
Mar 23, 2009Tired of outmoded paper-based contract management slowing everyone down? Why not efficiently handle the entire process inside Salesforce CRM—dramatically shortening your quote-to-cash cycle to bring in revenue faster.
Attend a live webinar this Thursday 10am PDT and see how Symantec is doing just that, with the easy-to-use contract management solution from Apttus. Learn how to:
Get going instantly with Apttus' 100% Force.com-native applicationEasily manage all aspects of contract management from inside Salesforce CRMKeep your sales reps focused on sellingEffortlessly approve and generate contracts with a single clickFocus on selling, not contract administration! -
Bring Twitter into Your Service Cloud with Salesforce CRM for Twitter
Mar 23, 2009Today salesforce.com introduced Salesforce CRM for Twitter, bringing together Salesforce CRM with Twitter.
Twitter provides a free platform for users to answer the question “What are you doing?” in 140 characters or less and broadcast the answer to their friends and the world at large. While most of these “tweets” talk about the every day details of people’s lives, with more than 8 million users, you can bet that any number of topics are being discussed at any given time, including specific brands and products. Because of this, many companies want to be a part of the Twitter community and connect directly with customers in the more casual world of Twitter. Salesforce CRM for Twitter and the Service Cloud give companies an easy way to join conversations happening on Twitter by enabling:
- Search: Salesforce CRM for Twitter helps companies search through the millions of "tweets" happening on Twitter every day to find the relevant conversations - all from within the Service Cloud.
- Monitor: After identifying an appropriate "tweet," a company can capture and monitor the conversation by creating a record in the Service Cloud that tracks the original post and all subsequent replies.
- Join: Salesforce CRM for Twitter empowers enterprises to be active participants on Twitter by enabling them to funnel relevant solutions from the Service Cloud knowledge base into a Twitter post, effectively joining the conversation.
Salesforce CRM for Twitter is currently scheduled to be available at no additional charge in the summer of 2009.
For more information check out http://www.salesforce.com/servicecloud or follow salesforce.com Twitter @ successforce.
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Marc’s book will be launched at Dreamforce 2009 - Help pick the title!
Mar 20, 2009Marc Benioff has written a new book revealing the untold story of salesforce.com—how we came to be, created a new industry, made our customers successful, and established ourselves as the market leader, all while making the world a better place.
Told with candor and business savvy, this book will tell you how Marc turned a simple idea into a start-up company, developed innovative technology and unconventional strategies, and created a multi-billion-dollar company. We’ll map out salesforce.com’s struggles, including coming close to bankruptcy during the dot-com disaster, and how we survived a collapsing economy to build a thriving business. Finally, you’ll see how untraditional ideas were validated and how, through it all, salesforce.com has found a way to build a business that’s not just profitable, but inspiring: good for your employees, good for your customers, and good for your community. The book follows the same easy-to-use and easy-to-implement mantras as our service. Divided into 111 game-changing “plays,” Marc reveals how salesforce.com stayed innovative, developed award-winning breakthrough products, toppled much larger competitors, won customers of all sizes—and show how you can do it too. As with our service, once implemented, businesses can expect to see immediate results.
We need your help to come up with the best title for his book. Please help us by voting for your favorite!
Behind the Cloud: The untold story of how salesforce.com went from start up to billion-dollar company and revolutionized an industry
Cloud Inc: The untold story and unconventional strategies how salesforce.com revolutionized an industry
Cloud Burst: The untold story of how salesforce.com went from start-up to billion-dollar company
Cloud Force: How salesforce.com went from start-up to billions—surviving economic downturns, competitors, and imitators—to create a new way of doing business.
Cloud Maker: The untold story of how salesforce.com went from start up to billion-dollar company and revolutionized an industry
The First Cloud: The untold story of how salesforce.com went from start up to billion-dollar company and revolutionized an industry
The Future is Looking Up: How salesforce.com went from start-up to billion-dollar companny-to create a new way of doing business.
Journey to the Cloud: The untold story of how salesforce.com went from start up to billion-dollar company and revolutionized an industry
Looking Up: The unconventional strategies that salesforce.com used to create a $52-billion-dollar industry
The Power of the Cloud: The untold story of how salesforce.com faced economic downturn, imitators, and competitors—to lead an industry in a new way of doing business
The Salesforce.com Playbook: The inside story of how salesforce.com grew an idea to a billion dollars in revenue in less than a decade
Seeding the Cloud: Inside the playbook salesforce.com used to transform the software industry and grow from start-up to billion dollar company.
Shift Happens: The untold story and conventional strategies salesforce.com used to transform an industry.
Success On Demand: 111 ways to weather any climate
Click here to see which titles the community is rooting for. Also note that if you like a variation of the titles and subtitles, add a comment to let us know what you think.
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Cloudforce Tour Hits NYC!
Mar 19, 2009On Monday March 23, the salesforce.com Cloudforce Tour comes to New York. CEO Marc Benioff is confirmed to keynote the event, along with special guest partners and customers.
The Cloudforce Tour gives you a chance to learn more about the latest Salesforce CRM features, ask questions of the experts, and participate in the always popular Birds-of-a-Feather meetings. Combined with four breakout sessions covering everything from Spring '09 release to the Service Cloud and the newest Force.com platform capabilities, this is one event you can't afford to miss. You can even get your photograph taken with SaaSy!
Register here for this free cloud computing event.
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Salesforce Browser Support and Configuration Doc
Mar 18, 2009We recently released a new document listing the official browsers that Salesforce supports. As noted previously in the User Experience blog, Internet Explorer 6.0 is still supported, but we recommend Firefox 3.0 for the best performance. If you want to continue using IE, we strongly recommend that you upgrade to IE 7.0 and apply all Microsoft® hotfixes. IE 7.0 is faster, more reliable, and better supported than IE 6.0. Salesforce also supports Safari 3 for both Mac and Windows platforms.
The new Browser Support and Configuration tip sheet also includes configuration recommendations to maximize browser performance for both Firefox and IE.
As new browsers and versions are supported, we'll update the Browser Support and Configuration tip sheet with all the details.
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It's Logo Voting Time Again - Summer '09
Mar 11, 2009And the releases keep coming....Time for you to weigh-in on what logo should represent Summer '09. These will definitely get you in the mood for some warm weather and relaxation.
Let the voting BEGIN!!!!
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Speak Your Mind - Meet SaaSy!
Mar 10, 2009You may have noticed a new character has arrived on the Community - meet SaaSy! We implemented SaaSy to collect your valuable feedback on the Community site.
We want to hear from you so click on the "Share Feedback" link next to SaaSy let us know what's on your mind. Tell us what you think of the usability of the site, the quality of the content, what's missing or anything else that pops into your head!
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Cloudforce Tour…coming to a city near you!
Mar 5, 2009Salesforce.com is taking it on the road with stops in Atlanta, Santa Clara, New York, Boston, Houston and Toronto over the next six weeks. Join us for an information-packed afternoon and learn how new Spring ’09 features and Force.com capabilities can help you achieve sky-high success. Stay afterwards for cocktails, hors d'oeuvres, and networking with salesforce.com customers, partners, and employees.
Space is limited so register today! All attendees save up to $800 on training courses and receive a free copy of "5 Reasons Why CIOs are Adopting Cloud Computing in 2009."
Click here for more information and to register.
Come meet your neighbors in the cloud!
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