Recent Posts

How to Align Customer Service With Other Business Units

How to Align Customer Service With Other Business Units

In a traditional business model, customer service, sales, marketing, development and other business units work separately. Sometimes those who work with the clients directly have no actual interaction with those who create and market products or services. The result is that a company cannot provide the value that customers expect... Read More»

The First Rule to Productivity

The First Rule to Productivity

If there is one thing that you can do right now to improve your productivity, it is to stop being productive long enough to plan your week. You have a choice as to how you engage with the world. You can choose to be reactive, waiting for people and events... Read More»

App Mavericks: Create and Distribute Stunning Documents on the Road!

App Mavericks: Create and Distribute Stunning Documents on the Road!

While speaking with Greg Ryan, Senior Marketing Director for Canon, I learned not only that Canon is a huge customer of Salesforce, but also what inspired them to create Forms and Print Services for Salesforce. During our conversation, I could relate from my own client experiences that users want more... Read More»

Communities Fuel Action for Business and Beyond

Communities Fuel Action for Business and Beyond

Want to make something happen and happen big? Create a community of action. By now, I’m sure you’ve heard of the “Ice Bucket Challenge,” the campaign designed to raise awareness for ALS. I’d seen the videos hitting my social media feeds, but it didn’t really occur to me how rapid... Read More»

The Customer Code of Ethics: The Seven Beliefs of a Great Service Attitude

The Customer Code of Ethics: The Seven Beliefs of a Great Service Attitude

My father is a retired Colonel in the U.S. Air Force. He has a PhD in philosophy and taught at the Air Force Academy most of my childhood. He taught morality and ethics and spent his free time teaching it to me and my two brothers. A Code of Ethics... Read More»

7 Behaviors That Really Successful People Have Mastered

7 Behaviors That Really Successful People Have Mastered

We've all heard of "The 7 Habits of Highly Effective People," but what are the behaviors that the most successful people have in common? We covet the success of CEOs and entrepreneurs, from Steve Jobs and Sheryl Sandberg to Beyoncé and Jay Z. Some people seem to have it all,... Read More»

Using Partnerships to Provide Unexpected Customer Service

Using Partnerships to Provide Unexpected Customer Service

Gone are the days when customer service was a boring chore, a necessary evil, an unglamorous afterthought. Today’s customer service has the potential to be nothing short of thrilling. By forging smart partnerships companies of all sizes can create unexpected benefits and transform customer service from an afterthought into a... Read More»

Social Media: Productivity Engine or Time Suck?

Social Media: Productivity Engine or Time Suck?

Social media can be the biggest productivity time suck in the world, or it can propel your business to the next level. You choose. Do you contract out your company’s social media work out, or do you enjoy working it yourself? There are a few tips and tricks to staying... Read More»

Why—And How—You Should Build Your Personal Brand

Why—And How—You Should Build Your Personal Brand

“Life isn’t about finding yourself; it is about creating yourself” – George Bernard Shaw Whether we like it or not, we are the managers of our own personal brand. Here are the three things I have done to build my personal brand—and you can too! 1. Shine Bright Like A... Read More»

What You Say on Social Media Influences How People Invest

What You Say on Social Media Influences How People Invest

Investors are influenced by research they find in social media—and companies that reach out can create relationships and a competitive advantage. Moreover, this strategy is likely to become more, not less, important as younger digital natives become wealthier, because they rely on and are influenced by social media more. Having... Read More»