Recent Posts

Retail Communities and E-Commerce: Does This Make Me Look Fat?

Retail Communities and E-Commerce: Does This Make Me Look Fat?

Consider the following: A 26-year-old woman (let’s call her Stephanie) has zeroed in on this season’s “Out of Africa” look for a new work outfit, so she goes to a Ralph Lauren store and tries on a pair of white riding pants and a striped poncho. Stephanie’s not sure if... Read More»

4 Things to Consider When Choosing an Intranet Solution

4 Things to Consider When Choosing an Intranet Solution

A recent study from Harvard Business Review reveals that attributes of top performing companies include: collaboration, honesty, innovation, and agility. With the right intranet solution, you can strengthen these aspects of your business. Here are four things to consider when choosing an intranet platform: 1. Will the intranet platform encourage... Read More»

Breaking Down the Ice Bucket Challenge

Breaking Down the Ice Bucket Challenge

The Ice Bucket Challenge—where people would dump cold ice on their heads for charity—has quietly existed for a while. Former baseball player Pete Frates wanted to take on the challenge, but couldn't because he suffers from ALS. So, he asked a friend to do it on his behalf to help... Read More»

SMB Forecast: Cloudy with a Chance of Major Growth

SMB Forecast: Cloudy with a Chance of Major Growth

Small and medium-sized businesses are movin’ on up…to the cloud, that is. And they’re finally getting a piece of the pie. A big piece, actually. The percentage of U.S. SMBs venturing into the cloud is expected to more than double during the next six years, from 37 percent to nearly... Read More»

Are You Too Nice to Close the Deal?

Are You Too Nice to Close the Deal?

Josh has been in sales for nearly six years. He has great customers, and he wants more. So what’s the problem? By analyzing his prospecting activity, Josh has come to the conclusion that he’s spending an inordinate amount of time volunteering and building relationships. But the activities haven’t added enough... Read More»

6 Best Practices For Engaging Dreamforce Partners

6 Best Practices For Engaging Dreamforce Partners

Engaging with partners at Dreamforce is key to finding the solutions you’re looking for. With 350+ unique partner sponsors, 425+ partner booths, and over 10,000 partner attendees, it’s important to connect with the right partners in the right ways. Here are six best practices for getting the most out of... Read More»

Everything I Know About Customer Service, I Learned From Waiting Tables

Everything I Know About Customer Service, I Learned From Waiting Tables

If you've ever worked in a service industry, you know that it can be a formative experience. Recently, a friend and I got to talking about what our early restaurant jobs taught us about delivering great customer service—and, really, about life and work in general. Here are 10 of our... Read More»

INFOGRAPHIC: What Is Sales Enablement, Anyway?

INFOGRAPHIC: What Is Sales Enablement, Anyway?

Among the sometimes-vague sales terms that get tossed around, sales enablement may be one of the worst offenders. Sometimes, it's a code word for a sales operations group; other times, it's code for sales training. CRM can come into it, as can other technology. So what does "sales enablement" really... Read More»

3 Tips for Keeping Your Company's Culture Alive

3 Tips for Keeping Your Company's Culture Alive

Change is never easy, but as your business gets bigger, you’ll have to deal with some growing pains. New customers, new spaces, new employees: amongst the flurry of change, it can be too easy to lose hold of what made your business, your business. And that’s a shame, because that... Read More»

Four Ways to Motivate Your Service Organization for Success

Four Ways to Motivate Your Service Organization for Success

It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step... Read More»