Salesforce Blog — Helpful articles about AI, data, and CRM

Welcome to a New Era of Experience with AI Agents

AI agents are a new type of end user that needs agent-friendly design so they can interact with your business and generate valuable outcomes.

On a purple-blue gradient background is an illustration of a mountain range, with beams of light topped with nodes that represent agents. There's an aurora in the sky.

Lisa Lee

Tomorrow’s AI agents won’t just execute tasks — they’ll listen, see, and learn your preferences. They'll even manage and coordinate with other agents to get work done.

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM empowers businesses to create limitless digital labor with autonomous agents.

A hand places a wooden block with an upward-pointing arrow onto a staircase of similar blocks.

Shibani Ahuja

From information retrieval to complex orchestration, the path to agentic maturity is paved with trust.

Rows of shipping containers on a cargo ship

Lauren Wallace

At a time when so much of your business is outside your control, there are ways to help cut operational costs and protect profit margins.

Illustration of a woman at a desk, with a depiction of connected bits of information in a node-link diagram in the background.

Madonnalisa Chan

AI agents need a structured metadata map to make sense of how information is connected so they can generate meaningful outcomes.

Editors' Picks

1

LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong

Patrick Stokes
2

Think AI Agents Are Impressive Now? Just Wait

Lisa Lee
3

All About Trailhead, Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps reading a sales playbook with a checklist and a magnifying glass

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

A recent Slack survey found that although most employees want to use AI at work, some are uncomfortable sharing details with their managers.

Lisa Lee

For AI to be successfully adopted across an organization, everyone needs a fundamental understanding of how it works.

Man holding cell phone in front of a question mark: AI agent

Laura Hilgers

Agents can boost efficiency and free employees from mundane tasks. Here's what to think about before rolling them out.

Lisa Lee

The difference between a smooth agent-to-human handoff and a dead end? It’s how well an AI agent preserves context, maintains continuity, and empowers the right human to take over.

Pastel illustration of diverse people surrounding a giant computer monitor, representing "team work."

Employees crave order. We’ve heard this firsthand from our global customers. Instead of forcing people to leave their workspace and hunt down answers, why not deliver an experience where AI brings them the right insights at the right time?

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Featured Series

Small Business

Learn how small businesses can use AI and other tools to improve operations and stay one step ahead of larger competitors.

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An illustration of a businessman and business woman shaking hands with four bubbles over their heads representing data, CRM, AI, and strategy.

Kristie Poon

An ever-changing world requires adaptation and continuous growth. Here’s how small and medium-sized businesses are reacting to AI, automation, and the future.