Salesforce Blog — Helpful articles about AI, data, and CRM

LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong

A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes.

An image of a woman and an AI agent standing together

Photo of a man holding up a badge that says Certified Professional / Salesforce AI certification

Dana Calleja

Climb the Agentblazer levels and earn the new Agentforce Specialist Certification.

Jody Farrar

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM empowers businesses to create limitless digital labor with autonomous agents.

Silvio Savarese

Today's investments in digital automation are laying the groundwork for a future where agents and robots converge in ways that reshape how work gets done.

Lisa Lee

AI changes our understanding of responsibility for decisions and actions gone wrong.

Lisa Lee

A digital workforce of intelligent AI agents augments your human workforce, and transforms the way work gets done.

Editors' Picks

1

LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong

Patrick Stokes
2

We Launched an Agent Across Our Site – Here’s What We Learned

Lisa Lee
3

All About Trailhead, Salesforce’s Free Online Learning Platform

Andy Bergman

Featured Series

Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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How to increase sales: A woman uses a tablet.

Marcus Chan

Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.

Sales reps looking at a screen together: sales playbook

Niraj Kapur

Help your team succeed with the sales plays they need to close every deal.

Featured Voices

With this guide, you can become a unicorn business, no matter what industry you're in.

Lisa Lee

Browsing and searching puts the onus on users to find what they need on your site. What if the website came to them?

An illustrated group of consumers benefit from hyper-personalization to receive content, offers, and interactions that feel truly personal.

Choi Chow

Discover how hyper-personalization, powered by AI and big data, is transforming customer experiences and driving business growth.

Developing human-AI collaboration skills is essential to staying ahead in the changing job landscape.

Choi Chow

Prepare your workforce to thrive in an AI-driven world.

Photo of a man (holding a tablet) and a woman speaking in an office setting. / AI in B2B marketing

Michael Wright

Yes, the game has changed, but email open rates can still tell you a lot about how your campaigns are performing.

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Small Business

Learn how small businesses can use AI and other tools to improve operations and stay one step ahead of larger competitors.

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An illustration of a businessman and business woman shaking hands with four bubbles over their heads representing data, CRM, AI, and strategy.

Kristie Poon

An ever-changing world requires adaptation and continuous growth. Here’s how small and medium-sized businesses are reacting to AI, automation, and the future.