Category: Cloud

How CRM Gives Small Businesses Big Business Power

How CRM Gives Small Businesses Big Business Power

You are probably aware that a CRM (short for customer relationship management) system helps your business grow by managing most of your critical customer information so you can see it in one place. Did you also know that when it comes to services (like product tracking and real-time quotes) and... Read More»

How Social Engagement is Transforming Customer Service

How Social Engagement is Transforming Customer Service

As companies gain experience, further integrate social into service processes and teams, and align social service strategies more closely with their overall customer engagement strategy, they are seeing more positive impact from their efforts. That’s just one of a number of key takeaways from Social Media Today’s 2014 Social Customer... Read More»

FREE E-BOOK: How to Decide Which CRM Solution is Right For You

FREE E-BOOK: How to Decide Which CRM Solution is Right For You

Your business is growing and you’ve decided the time is right to add a customer relationship management (CRM) system to the mix. Congratulations! Implementing a CRM solution to help take care of customer relationships, as well as the data and information associated with them, is a big step, but also... Read More»

10 Surprising Ways CRM Can Help (And Can't Help) Your Business

10 Surprising Ways CRM Can Help (And Can't Help) Your Business

There is general agreement that CRM is a game-changing tool that can help businesses scale faster and work smarter. Yet, despite this step forward, there is a tendency for companies to see CRM systems as a cure-all, and then experience disappointment deeper into implementation. This happens in large part due... Read More»

9 Benefits of Cloud Computing

9 Benefits of Cloud Computing

Most of us are aware that technology can transform the way we do business. In the fast-moving world of today, the hard part often is first understanding which technologies do what, before we even think about incorporating them in our work lives. Entrepreneur, investor, and tech-enthusiast Vinay Trivedi is here... Read More»

The Best CRM: New vs Old [INFOGRAPHIC]

The Best CRM: New vs Old [INFOGRAPHIC]

Customer relationship management (CRM) is nothing new, but the ways in which sales teams can utilize the platform has evolved significantly. In the past, it was one-way data. Today, data is social and sharable. It enables collaboration between teams for better results. Even more, up to $1.3 trillion in value... Read More»

CRM Tips: Going Beyond the Handshake

CRM Tips: Going Beyond the Handshake

You’ve likely heard the saying, “Business begins with a handshake.” It makes it all sound so simple. But once a customer relationship is established, the challenge is to maintain it. And that’s easier said than done, especially considering that as a business grows, its operations become more complex. A CRM... Read More»

How to Run a Kiosk with Salesforce1

How to Run a Kiosk with Salesforce1

Location-based experiences with connected devices provide an opportunity for organizations to benefit from real-world, contextual engagement with their customers. In this Internet of Customers video series below, we review how Salesforce1 can bridge the physical and digital engagement gap during a customer journey. In our example, the visitor receives a... Read More»

Salesforce.com Summer '14 Sandbox Preview Instructions

Salesforce.com Summer '14 Sandbox Preview Instructions

The salesforce.com Summer ‘14 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality. If you are a Sandbox customer, you have the opportunity to get early access to Summer ‘14 in your Sandbox and test new customizations and features before your... Read More»

Subscriptions Boost Customer Engagement and Business

Subscriptions Boost Customer Engagement and Business

As consumers adopt new technologies and adapt their lifestyles to take advantage of them, they gravitate to companies that shift how they do business to make their lives better. One of the major shifts is the growing adoption of subscriptions for goods and services. In a 2013 Economist study of... Read More»