Category: Collaboration

Reaching Emerging Markets with Salesforce1 and at Dreamforce

Reaching Emerging Markets with Salesforce1 and at Dreamforce

The face of the global marketplace is changing, quickly! According to Bain Consulting, “The global marketplace is minting a new set of consumers that’s bigger than the current shopping base of the US and Europe combined.” The Next Billion Consumers So who are the over 1 billion people who will... Read More»

#DF14Emerging: Emerging Technology Trends at Dreamforce '14

#DF14Emerging: Emerging Technology Trends at Dreamforce '14

Technology is now the greatest change agent and the driving force for companies in today’s socially and digitally connected world. Companies are facing a critical inflection point as technology is empowering customers, influencing their expectations and enabling new, disruptive business models. The rise and convergence of many new and emerging... Read More»

Moving the Customer Experience From Firefighting to Prevention

Moving the Customer Experience From Firefighting to Prevention

My last blog post addressed making the Customer Experience (CE) proactive. The second cardinal aspect of CE, addressed here, is to make it preventive. Every organization can prevent as many as 30 percent of all service interactions. You must first identify opportunities for prevention and then apply simple tools to... Read More»

Workplace Competitions: The Secret to Better Employee Collaboration?

Workplace Competitions: The Secret to Better Employee Collaboration?

A lot of companies rely on competition to motivate their sales and marketing teams around important initiatives. But here’s something that they might not even realize: With an added dose of friendly competition comes increased employee collaboration. In fact, a properly executed strategy has the power to facilitate coaching and... Read More»

3 Ways Your Finance Team Can Positively Impact Service

3 Ways Your Finance Team Can Positively Impact Service

Most of us think of our company’s Finance Department in pretty simple terms: the place that tracks incoming and outgoing cash. But the truth is much more than that; Finance Departments everywhere are full of unsung heroes who tirelessly labor to keep the company financially healthy. With the right tools,... Read More»

5 Ways NOT to Communicate With Your Sales Team

5 Ways NOT to Communicate With Your Sales Team

What’s a common issue in many relationships? Communication. This is true when it comes to friends and family, as well as co-workers, a boss, employees, and more. What can often be confusing is many of the ideas touted as solutions for better connecting to and communicating with others, often only... Read More»

4 Ways To Boost Your Performance and Love Your Job with Chatter [INFOGRAPHIC]

4 Ways To Boost Your Performance and Love Your Job with Chatter [INFOGRAPHIC]

As enterprise companies get more social, we move from understanding what's possible to making it a reality. And as more and more companies move forward with platforms like Chatter, success grows from employees who actually use the social platform. The problem is that a lot of users -- people just... Read More»

How Deloitte and Salesforce Work Together to Create Innovative Healthcare Communities

How Deloitte and Salesforce Work Together to Create Innovative Healthcare Communities

Healthcare is a highly competitive and rapidly evolving industry, and with the Affordable Healthcare Act (ACA) and the establishment of Healthcare Information Exchange (HIX) there is a need to deliver a flexible, progressive and innovative platform that’s accessible via the latest mobile technologies. The goal – a simple and interactive... Read More»

How Your Online Community Can Increase Customer Retention

How Your Online Community Can Increase Customer Retention

When you’re talking about growing small and medium-sized businesses, you cannot overemphasize the importance of customer retention. According to Bain & Company and Harvard Business Review, boosting customer retention by 5% increases profits by 25% to 95%. Due to the high cost of acquiring new customers, extending the life of... Read More»

3 Lessons Your Workplace Should Take from Team Sports

3 Lessons Your Workplace Should Take from Team Sports

60 Minutes Sports recently aired a segment on the head coach for Harvard Crew, Harry Parker. Mr. Parker coached Harvard Crew for 51 years, and according to some, is the winningest coach in all of sports. Ever. As I watched the segment, it dawned on me how very different sports... Read More»