Category: Collaboration

Team Accountability: Thriving Despite Others’ Shortcomings

Team Accountability: Thriving Despite Others’ Shortcomings

The lone genius has become increasingly rare. Even the individuals we celebrate most for their brilliance and influence—people like Richard Branson, Oprah, and Jack Welch—have smoothly functioning, highly productive business teams surrounding them. As the saying goes, “No man (or woman) is an island.” Nearly all of us work as... Read More»

The Aha Moment for Customer Success

The Aha Moment for Customer Success

We know that there’s a business model revolution going on that’s transforming modern software. This transformation is leading to radical changes in how we deliver products, how we support and service our customers, and how we drive value for customers. This change has birthed the discipline of Customer Success, and... Read More»

What CRM Means for the Connected Age

What CRM Means for the Connected Age

If you've spent time in the business world, you've been exposed to hundreds of acronyms. One you've likely heard a lot is CRM, which stands for customer relationship management. But in today's connected world, where customers are more empowered and connected than they've ever been, what exactly does it mean... Read More»

5-Step Road Map to Achieving Success in 2015

5-Step Road Map to Achieving Success in 2015

I wanted to wait until the second week of the year before publishing this article. Like me, you have had some time off to reflect and make resolutions for the future. The only problem is that you probably have forgotten all your New Year’s resolutions. Well, you are not alone.... Read More»

5 Traits of Today’s Marketing Leader

5 Traits of Today’s Marketing Leader

The modern-day marketing leader’s job description is changing. Just look at the facts: By 2017, the CMO will spend more on IT than the CIO. 90% of business buyers say when they’re ready to buy, they’ll find you. (DemandGen Report) 70% of the buying process is now complete by the... Read More»

4 Steps Towards Trust at Work and Life

4 Steps Towards Trust at Work and Life

Even though it’s been over a decade ago, I vividly recall my shock when sitting in a committee meeting for a non-profit. The chair asked us each to report back on the task we agreed to do. The second told us that she hadn’t started on her assignment because it... Read More»

"Start Your Year Off Right": A New Salesforce E-Book

"Start Your Year Off Right": A New Salesforce E-Book

While the new year can mean personal resolutions, like diet and exercise, from a business perspective, a new year can mean fresh prospects, opportunities, and ways to innovate. As we reflect on 2014, we've taken a look at all of the customers we've talked to about their best practices and... Read More»

Supercharge Your Customer Success Team With Gamification

Supercharge Your Customer Success Team With Gamification

“You cannot bore people into buying your product; you can only interest them into buying it.” - David Ogilvy Can you, or should you, gamify your customer’s success? Whether you realize it or not, you most likely already are. At its core, gamification is more about driving engagement — whether... Read More»

Your Sales Organization Needs Greater Efficiency. Here’s How to Achieve It

Your Sales Organization Needs Greater Efficiency. Here’s How to Achieve It

Time actually is money when it comes to sales organizations. Busy field and in-house sales representatives have a hefty amount of tasks to accomplish on any given day, including prospecting, engaging with customers, managing teams, reporting to sales managers, and most importantly, closing deals. Because sales professionals wear so many... Read More»

5 Key Questions for Improving Communication Inside Your Company

5 Key Questions for Improving Communication Inside Your Company

What is the percentage of deals that are lost due to poor communication? Not poor communication with the customer, but poor communication inside the company. It’s far too easy for sales leaders to focus their time leading their salespeople and dealing with customers; but in so doing, it becomes too... Read More»