Category: Community

7 Salesforce Admin Villains and How to Defeat Them [SlideShare]

7 Salesforce Admin Villains and How to Defeat Them [SlideShare]

Spring is a wonderful time of year. Even here in foggy San Francisco, we get to enjoy warm days and sunny skies. I love the energy at work when we move past fiscal year planning and performance review cycles into a full throttle focus on attaining the goals we set... Read More»

3 Keys to Running a Successful Project

3 Keys to Running a Successful Project

Ah, the good ol’ days Last week I ran into a former customer of mine from about 16 years ago. While reminiscing about the years gone past, he shared an experience with me, about a project he had been involved with which had gone terribly wrong. The deployment had been... Read More»

The Salesforce Community and the Best $200 I Never Spent

The Salesforce Community and the Best $200 I Never Spent

I can't remember exactly how I found out about Salesforce User Groups, but I definitely remember the first one I ever attended. It was sometime in early 2005 and I was still working as a secretary as well as doing the Salesforce administration work. I was trying to get myself... Read More»

5 Ways a Customer Community Gives Your Sales Team an Edge

5 Ways a Customer Community Gives Your Sales Team an Edge

The last decade has seen tremendous advances in how companies market to and transact with customers in an increasingly digital world. However, other than advances in CRM and marketing automation, not much has changed in how sales people learn about and interact with prospects. The time is right for the... Read More»

Why All Community Managers are Improv Artists

Why All Community Managers are Improv Artists

Community management is gaining traction as communities are increasingly seen as a source of business value (we even have our own day now - happy CMAD, everyone!) In fact, active community management has been linked to significant increases in engagement and other benefits. While job descriptions vary greatly across communities,... Read More»

7 Steps to Put Your Customer Community to Work for Your Business

7 Steps to Put Your Customer Community to Work for Your Business

A customer community is a vital catalyst for businesses that want to differentiate based on customer experience. Vibrant communities create collaborative partnerships with customers, providing first-hand insight into their wants and needs, while simultaneously elevating the level of accountability that departments and individual employees have regarding the quality of customer... Read More»

30 Festive Holiday Photos from the Salesforce Community

30 Festive Holiday Photos from the Salesforce Community

It’s that time of year again. Time to set that out-of-office message, break out the eggnog, and celebrate the holidays in sleigh-bell-jingling fashion. Hey, you don’t have to tell us twice. Take a look at how salesforce.com employees and friends around the world have been making merry this season. 1.... Read More»

Vote Now: Winter '14 Salesforce MVP Nominations are Open

Vote Now: Winter '14 Salesforce MVP Nominations are Open

We have just had an amazing Winter '14 release and Dreamforce and this means it's once again time for you to nominate awesome individuals from the community as the Winter '14 MVPs. Maybe you are not familiar with the MVP Program but some of you have come across individuals like... Read More»

10 Things We are Thankful for at Salesforce.com

10 Things We are Thankful for at Salesforce.com

Friends, family, pecan pie, elastic waistbands, and four-day weekends. There’s a lot to be thankful for this time of year. What’s at the top of our list here at salesforce.com? Read on to find out. 10. The Cloud This is an obvious one. Without the cloud, we wouldn’t have been... Read More»

The Power of Community: Learning from Salesforce.com

The Power of Community: Learning from Salesforce.com

Matt Brown, Salesforce.com Advocacy Program Manager “Why are there so many nice people here?” That was the top question on the Salesforce Success Community Answers page last month. This is the on-line hub for Salesforce.com – a place for partner, customers, users, to go and interact as a group. Out... Read More»