Category: Community

A Magic Bullet For Your Quoting & Ordering Process: App Mavericks

A Magic Bullet For Your Quoting & Ordering Process: App Mavericks

The rumors are true: I have a little crush on CPQ. I’ve seen AppExchange configure-price-quote products rocket our customers to success by streamlining their sales process, dispatching consistent high-quality quotes, and making renewals and add-ons super easy. So naturally I jumped at the opportunity to interview Quosal in the most... Read More»

"Boost Your Sales With Channel Partners": A New Salesforce E-Book

"Boost Your Sales With Channel Partners": A New Salesforce E-Book

When it comes to growing your business, a channel partnership is an oppotunity to increase your value proposition to customers and grow your profits. A channel parter offers lead sharing, joint selling and access to different geographical markets to give your business a competitive advantage. But managing these partner relationships... Read More»

12 Customer Service Tools That Will Make Your Customers' Lives Easier

12 Customer Service Tools That Will Make Your Customers' Lives Easier

More and more organizations are providing customer service tools to encourage consumers to have greater interaction with their brand. In this article, we list 12 useful customer service technologies you can use to empower your customers. Online communities, live chat, customer portals and mobile apps: We’re in the era of... Read More»

"Why I Built My Community: PURE Insurance" — A New Salesforce E-Book

"Why I Built My Community: PURE Insurance" — A New Salesforce E-Book

PURE Insurance is a member-owned insurance exchange company, meaning that customers are the heart of their business model. PURE was looking for a way to differentiate itself from competitors and align business and customer interests. PURE's customers wanted increased transparency and a greater ability to help themselves rather than relying... Read More»

Crowdsourcing Platforms: How Complete Strangers Can Become a Community

Crowdsourcing Platforms: How Complete Strangers Can Become a Community

For all of the internet's world-changing bravado and talks of disruption, it basically boils down to a digital communication tool. What really makes the internet so special is its unfathomable reach. In 2014, the number of internet users in the world exceeded 3 billion, or approximately 40% of the entire... Read More»

10 Productivity Hacks for Startups and Entrepreneurs

10 Productivity Hacks for Startups and Entrepreneurs

Face it — founding, running, or working for a startup is hard and can be extremely stressful. The only constant is change, priorities are always shifting, and productivity is the key to success. As an entrepreneur or employee at a startup, it’s vital for you to be as productive and... Read More»

"Start Your Year Off Right": A New Salesforce E-Book

"Start Your Year Off Right": A New Salesforce E-Book

While the new year can mean personal resolutions, like diet and exercise, from a business perspective, a new year can mean fresh prospects, opportunities, and ways to innovate. As we reflect on 2014, we've taken a look at all of the customers we've talked to about their best practices and... Read More»

Announcing Salesforce Files Connect: Universal File Sharing Speeds Up Business

Announcing Salesforce Files Connect: Universal File Sharing Speeds Up Business

Files are critical to every aspect of business. From advertising copy to sales presentations, bills of material and support FAQs, files are core to every process. As we work, we constantly create new files, and these files are stored across a variety of systems and repositories — creating quite a... Read More»

Supercharge Your Customer Success Team With Gamification

Supercharge Your Customer Success Team With Gamification

“You cannot bore people into buying your product; you can only interest them into buying it.” - David Ogilvy Can you, or should you, gamify your customer’s success? Whether you realize it or not, you most likely already are. At its core, gamification is more about driving engagement — whether... Read More»

Beyond the Portal: Driving Support With Communities [WEBINAR]

Beyond the Portal: Driving Support With Communities [WEBINAR]

It’s unlikely that you need any more convincing that delivering effortless customer service time and time again is critical to the success of your business. After all, some studies have found that 91 percent of unhappy customers will not do business with you again if they can help it. But... Read More»