Category: Community

Announcing Salesforce Files Connect: Universal File Sharing Speeds Up Business

Announcing Salesforce Files Connect: Universal File Sharing Speeds Up Business

Files are critical to every aspect of business. From advertising copy to sales presentations, bills of material and support FAQs, files are core to every process. As we work, we constantly create new files, and these files are stored across a variety of systems and repositories — creating quite a... Read More»

Supercharge Your Customer Success Team With Gamification

Supercharge Your Customer Success Team With Gamification

“You cannot bore people into buying your product; you can only interest them into buying it.” - David Ogilvy Can you, or should you, gamify your customer’s success? Whether you realize it or not, you most likely already are. At its core, gamification is more about driving engagement — whether... Read More»

Beyond the Portal: Driving Support With Communities [WEBINAR]

Beyond the Portal: Driving Support With Communities [WEBINAR]

It’s unlikely that you need any more convincing that delivering effortless customer service time and time again is critical to the success of your business. After all, some studies have found that 91 percent of unhappy customers will not do business with you again if they can help it. But... Read More»

9 Fascinating Stats: Holiday Shopping Social Media Analysis

9 Fascinating Stats: Holiday Shopping Social Media Analysis

Well, that's it. America's biggest shopping weekend is finally wrapping up — and now, those of us who aren't into battling the hordes at midnight on Thanksgiving can go about our holiday shopping in relative peace. But that doesn't mean we should ignore the record-setting volume of business that happened... Read More»

"Communities: The New Key to Business Success": A New Salesforce E-Book

"Communities: The New Key to Business Success": A New Salesforce E-Book

The collaborative economy is redefining the way we work — blurring the lines between employees and customers — and many new companies are thriving by connecting peers to one another. But what impact does the collaborative economy have on traditional B2B or B2C companies? It's significant. Your customers, employees and... Read More»

These NEW Winter '15 MVPs Warm Our Hearts!

These NEW Winter '15 MVPs Warm Our Hearts!

It's that time again! Today, we recognize a fresh new crop of Salesforce MVPs. This marks our 13th class of MVPs, and the talent just keeps getting stronger and stronger. In addition to seven brand-new additions, we're excited to announce another 42 re-rewarded MVPs who will be serving another year... Read More»

3 Predictions for the Future of the Collaborative Economy

3 Predictions for the Future of the Collaborative Economy

If you’ve ever commuted in an Uber, funded a project on Kickstarter, or rented an apartment from Airbnb, you have contributed to the collaborative economy. The collaborative economy is not a new concept; people have been sharing things for hundreds of years — but combined with technology, the idea of... Read More»

3 Highlights from “Community Cloud 101,” a New Salesforce E-Book

3 Highlights from “Community Cloud 101,” a New Salesforce E-Book

At Dreamforce ‘14, Coca-Cola Germany’s CEO said, “The most dangerous place to make a decision is in the office." Now, that might be a bit of an exaggeration, but the general idea holds true: the place to make decisions is out with your customers and partners, not inside a conference... Read More»

IdeaExchange Update: Customer Ideas in the Winter '15 Release

IdeaExchange Update: Customer Ideas in the Winter '15 Release

The Winter ‘15 release is here — which means it’s also time to take a look at the customer Ideas being delivered! As a reminder, these Ideas come from our IdeaExchange—the place where members of our community can go to create and/or vote on the product enhancements they deem important.... Read More»

Thursday Agenda: 7 Things You Shouldn't Miss Today at Dreamforce

Thursday Agenda: 7 Things You Shouldn't Miss Today at Dreamforce

Can you believe it’s already the last day of Dreamforce? Fill up your coffee mugs, slip into your walking shoes and hit the pavement to see all of the sights that you haven’t made time for yet. How are you going to spend your last day? Here are the seven... Read More»