Category: Service

5 Ways to Build Empathy With Your Customers

5 Ways to Build Empathy With Your Customers

Empathy – the ability to understand and share the feelings of others – is essential to providing better customer experiences. If you understand your customers, you’ll be well equipped to give them exactly what they need. Here are 5 specific practices that companies can use to engage with customers to... Read More»

4 Business Lessons from the Academy Awards

4 Business Lessons from the Academy Awards

This Sunday, awards season comes to a close with the creme de la creme of awards shows: the Academy Awards, a spectacle that’s as much about “Who are you wearing?” than it is about the golden statuette that winners take home at the end of the evening. It may seem... Read More»

How mophie Powers Business with the Salesforce1 Platform

How mophie Powers Business with the Salesforce1 Platform

There are more mobile device users on the planet than ever before. A good chunk of them now depend on mophie to keep their smartphone or tablet charged all day. Not only does the California-based designer and manufacturer pride itself on offering the #1 selling mobile battery case in North... Read More»

The Customer is Always Right (And Boy, Do They Have a Lot to Say)

The Customer is Always Right (And Boy, Do They Have a Lot to Say)

‘The customer is always right.’ For businesses that rely on consumers to provide direction and profit, no adage or truism so perfectly sums up the supplier-purchaser relationship. Of course, in order to be right, customers have to be heard. Luckily, modern technology makes it easy for customers to become involved... Read More»

7 Unexpected Things I Discovered About Customer Experiences

7 Unexpected Things I Discovered About Customer Experiences

1. The definition of customer experience is: Multifaceted When I started researching customer experience (CX), I expected to find a standard definition for the term pretty easily. I figured I’d read a few blogs and immediately understand what Customer Experience is. Actually, I thought I already knew what it was,... Read More»

The Future of the Customer Journey for Digital Services Providers

The Future of the Customer Journey for Digital Services Providers

The evolving digital ecosystem presents new choices to consumers on what services (and how) they would consume. We are also observing new and disruptive ways for service creation and delivery by service providers. Since connectivity and communication are the backbone for delivering any digital service, it is only natural for... Read More»

The Future of the Call Center

The Future of the Call Center

Let’s imagine you’ve got a problem with your cable. Say, you’ve ordered HBO to catch the new Game of Thrones season, but you can’t see the channel. Who would you contact? And how would you contact them? Your options, these days, range from your cell phone to your Twitter account.... Read More»

"How the Smart Agent Console Can Transform Your Customer Service": A New Salesforce E-Book

"How the Smart Agent Console Can Transform Your Customer Service": A New Salesforce E-Book

Customer service teams are expected to provide service that is more personalized, smarter and faster than ever before to satisfy their modern customer. The challenge is in not only meeting these expectations, but continuously exceeding them. In order to tackle the challenges, customer service teams need the best technology at... Read More»

3 Simple Steps to Taking Advantage of Customer Support Wins

3 Simple Steps to Taking Advantage of Customer Support Wins

There are enough stories of customer support failures out there to make you want to run and hide under a rock. That’s not what this article’s about, though - and it’s not what customer service is about. Companies that really understand exceptional customer service know that it’s more about building... Read More»

3 Numbers To Sell Marketers on Customer Experience

3 Numbers To Sell Marketers on Customer Experience

Customer experience management didn’t always go by that name, but people have always recognized the value of excellent customer experiences. One of the benefits: word-of-mouth advertising. But didn't you always wonder how a business got word-of-mouth advertising? Nobody seemed to have a real answer, and not a lot of effort... Read More»