Category: Service

8 Things Your Customer Service Team Should Never Say To Customers [Infographic]

8 Things Your Customer Service Team Should Never Say To Customers [Infographic]

Lauren Habig is a Marketing Manager at Desk.com responsible for community management and social media strategy. She has spent much of her career working for and with small businesses, helping them to utilize technology and customer service as a competitive advantage. A version of this post originally appeared on Desk.com.... Read More»

4 Ways to Empower Your IT Service Management: A New Salesforce E-Book

4 Ways to Empower Your IT Service Management: A New Salesforce E-Book

Technology is driving much of the innovation in business today. As a result, the potential for IT departments to make a major impact is bigger than ever. Yet challenges abound. As businesses and their customers rely more and more heavily on technology to do their jobs, the pressure is mounting... Read More»

12 Customer Service Tools That Will Make Your Customers' Lives Easier

12 Customer Service Tools That Will Make Your Customers' Lives Easier

More and more organizations are providing customer service tools to encourage consumers to have greater interaction with their brand. In this article, we list 12 useful customer service technologies you can use to empower your customers. Online communities, live chat, customer portals and mobile apps: We’re in the era of... Read More»

How to Get Started Turning Your Business into a Mobile Business

How to Get Started Turning Your Business into a Mobile Business

According to comScore, 176 million people in the U.S. owned a smartphone as of November 2014. That’s over 50% of the entire U.S. population that carries a supercomputer in their pocket. Sales, customer service, marketing, and every other part of your business is being revolutionized by mobile. LinkedIn reports that... Read More»

10 Customer Service Stats and What They Mean for Your Contact Center

10 Customer Service Stats and What They Mean for Your Contact Center

Businesses can pour money into elaborate advertising campaigns, but bad customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you! Great service also determines... Read More»

Kickstart 2015 With These 5 Tips for Business Success

Kickstart 2015 With These 5 Tips for Business Success

It's a brand new year, and change is in the air: the gyms are packed and people are buzzing with the promise of making improvements and embracing the opportunities that the next year may bring. When it comes to business, a new year presents the possibilities of new prospects, new... Read More»

6 Advanced Small Business Tips to Improve Customer Service

6 Advanced Small Business Tips to Improve Customer Service

Running a successful small business can be a struggle. Big-name companies have the luxury of being able to offer greater selection, better locations, and lower prices across all industries. Why, then, do customers keep coming back to small businesses? In many cases, it boils down to service. Small businesses are... Read More»

Delight Doesn't Pay

Delight Doesn't Pay

Think about your last trip to the airport. Did you stand in a long line for your boarding pass? Or did you jump at the chance to use the self-service kiosk? As two of the co-authors of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, we — Matt... Read More»

The 3 Essential Elements of a Customer Management Strategy

The 3 Essential Elements of a Customer Management Strategy

Constant change, uncontrollable variables, and competitors on the prowl for new ways of eating your lunch: welcome to the world of sales. No, it isn’t a jungle out there, but it is a complex, fast-paced field of play. Each company’s specific market position, competitive threats, capabilities and personnel are different... Read More»

This Is How Customer Service Should Be

This Is How Customer Service Should Be

Recently, I met up with a friend for drinks, and she asked me to recommend some new apps. (With friends like these, who wants to spend all day combing through AppStore reviews?) “You always have good apps,” she said. “What’s your favorite these days?” Before I reveal it, let’s take... Read More»