Category: Service

12 Business Days of Salesforce: 8 Ingredients of Amazing Customer Service

12 Business Days of Salesforce: 8 Ingredients of Amazing Customer Service

In an age where customers are more connected and informed — and where their expectations are higher, than ever before — customer service is quickly becoming the key differentiator among brands. Every company, regardless of size or industry, must prioritize the customer experience. That's why, for our latest installment of... Read More»

How to Exceed Client Expectations in Wealth Management: A New Salesforce E-Book

How to Exceed Client Expectations in Wealth Management: A New Salesforce E-Book

We are entering a new era in financial services, and there is a massive opportunity on the horizon. Some $2 trillion in wealth will change hands in the next five years, with $30 trillion being shifted in the next 30 to 40 years. What exactly does this mean for financial... Read More»

Measuring Service Success: Attach Rates Raise Profits

Measuring Service Success: Attach Rates Raise Profits

Many of us have had the experience of buying a car from a dealer, but then going anywhere but the dealer for additional services and add-ons. Oil change? Take it to Kwik-Kar. Major repairs? Take it to your local mechanic. While dealerships do a pretty good job of selling extended... Read More»

INFOGRAPHIC: Top 5 Ways Retailers Can Win the Holidays

INFOGRAPHIC: Top 5 Ways Retailers Can Win the Holidays

Since the holiday shopping season has officially begun, we've put together a handy guide for retailers looking to finish strong in 2014. Below, we've included five of our top tips for retailers this holiday season — including not overthinking email (seriously!), enabling your seasonal employees, and developing a killer customer... Read More»

Delight Doesn't Pay

Delight Doesn't Pay

Think about your last trip to the airport. Did you stand in a long line for your boarding pass? Or did you jump at the chance to use the self-service kiosk? As two of the co-authors of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, we — Matt... Read More»

Small Business Spotlight: Preparing Your Customer Service Team for the Holidays [Infographic]

Small Business Spotlight: Preparing Your Customer Service Team for the Holidays [Infographic]

Lauren Habig is a Marketing Manager at Desk.com responsible for community management and social media strategy. She has spent much of her career working for and with small businesses, helping them to utilize technology and customer service as a competitive advantage. This post originally appeared on the desk.com blog. It’s... Read More»

Beyond the Portal: Driving Support With Communities [WEBINAR]

Beyond the Portal: Driving Support With Communities [WEBINAR]

It’s unlikely that you need any more convincing that delivering effortless customer service time and time again is critical to the success of your business. After all, some studies have found that 91 percent of unhappy customers will not do business with you again if they can help it. But... Read More»

Never Stop Improving Your Customer Support

Never Stop Improving Your Customer Support

“Good, Better, Best. Never let it rest. Until your good is better and your better, best." That’s the mantra of the Desk.com customer support team (called the WOW team). We continually try to improve the way we work, and make smart choices that help us be more efficient, and offer... Read More»

"Communities: The New Key to Business Success": A New Salesforce E-Book

"Communities: The New Key to Business Success": A New Salesforce E-Book

The collaborative economy is redefining the way we work — blurring the lines between employees and customers — and many new companies are thriving by connecting peers to one another. But what impact does the collaborative economy have on traditional B2B or B2C companies? It's significant. Your customers, employees and... Read More»

9 Key AppExchange Takeaways from Dreamforce ’14

9 Key AppExchange Takeaways from Dreamforce ’14

Dreamforce ’14 was an amazing week packed with industry visionaries, product experts, world leaders, learning, and lots of fun. Whether you attended in person or just watched from afar, one thing was clear: apps help grow your business. More than 35 AppExchange sessions featured dozens of customer success stories, all... Read More»