Customer Stories

Zimmer Raises the Bar with Next Generation iPad App

In healthcare, accessible and qualityinformation is critical to creating superior patient outcomes. Just ask any orthopedic surgeon, who must regularly rely upon knowledge of the latest techniques and solutions to restore mobility, alleviate pain and improve quality of life for patients worldwide. Many turn to Zimmer, one of the orthopedic... Read More »

Five Tips for Effectively Resolving Customer Issues via Social Channels

The following is a guest post by Bianca Buckridee, Assistant Vice President, Social Media Engagement at SunTrust The client story I talked about in my Revolution YouTube interview with Brian Solis – the one about the mother who was unaware that her teenager was tweeting – is just one example... Read More »

Video: Dunkin' Donuts Transforms Into a Social Enterprise

The following is a guest post by Tyler Cyr, Web Communications Manager at Dunkin' Brands. Dreamforce 2011 was the occasion for the second gathering of the salesforce.com Social Advisory Board. As part of the meeting, I was interviewed by Brian Solis for his Revolution YouTube series. We spoke a lot... Read More »

Kip Wetzel: Embracing What Social Media Can Teach

Editor's note: the following is a guest post by Kip Wetzel, Senior Director, Social Media Servicing & Strategy at Comcast. I recently spoke with leading social media expert and futurist, Brian Solis, for his "Revolution" web series. Our conversation revolved around the importance of embracing feedback from social media technologies... Read More »

CEOs on Chatter

This is a series of videos where CEOs from companies like Symantec, BMC, and Concur explain how Chatter on an iPad has changed the way they work. Hear what it's like to collaborate with 18,000 employees and be a more connected CEO. Read More »