Category: Customer Stories

Customer Story: Salesforce Rises to the Top of Angie’s List

Customer Story: Salesforce Rises to the Top of Angie’s List

Angie’s List built its success on helping millions of consumers find the best service providers in more than 700 categories. So when the company started its search for a CRM solution, they insisted on a partner with an equally sterling reputation. “The power of Angie’s List is our reputation as... Read More»

The 2014 Partner Innovation Awards: Showcasing the Power of the Salesforce Ecosystem

The 2014 Partner Innovation Awards: Showcasing the Power of the Salesforce Ecosystem

My second Dreamforce was a truly inspirational experience, fueled by innovation and the potential for business transformation. We made some big announcements, introducing capabilities that will unlock new opportunities for companies and enable them to connect with their customers in entirely new ways. What I found particularly notable about this... Read More»

A Single Step: How Lauren's Kids Used Salesforce to Grow Their Nonprofit

A Single Step: How Lauren's Kids Used Salesforce to Grow Their Nonprofit

Has Salesforce changed your business, website, or life? If so, please fill out this form to be featured in a customer story. If chosen, we'll share your story on our blog and our social channels! The ancient proverb from Chinese philosopher Lao Tzu tells us: A journey of a thousand... Read More»

6 Must-See Brands at the Dreamforce ‘14 Customer Success Showcase

6 Must-See Brands at the Dreamforce ‘14 Customer Success Showcase

One of the many benefits of attending the annual Dreamforce conference is discovering how companies are transforming the way they do business. At the Customer Success Showcase, you can witness this innovation first-hand, learn how you too can better connect with your customers, and score some fun prizes. This year’s... Read More»

Announcing the Service Surfboard Award Winners for Dreamforce '14

Announcing the Service Surfboard Award Winners for Dreamforce '14

This year, the Service Cloud and Desk.com teamed up to host the very first Salesforce Service Surfboard Awards, opening up the opportunity for employees, customers, and partners to nominate Service Cloud and Desk.com customers for an award in 20 different categories. Salesforce wanted to recognize the amazing ways in which... Read More»

The Customer Bill of Rights: The Top Four Things Customers Want

The Customer Bill of Rights: The Top Four Things Customers Want

The wealthiest entrepreneurs are those who have figured out one simple thing: that the best way to get rich is to give people what they want. Not what you want, or what you think they need, but exactly what they want, especially when it comes to customer service. Service is... Read More»

How My 14 Year Old Daughter Built Her First Mobile App...In 25 Minutes...Without Any Code

How My 14 Year Old Daughter Built Her First Mobile App...In 25 Minutes...Without Any Code

Over the holidays, my daughter reminded me that I promised to teach her how to build a mobile app. So I told her to grab her laptop, I'd grab mine, and app building we would go. Minutes 1-2 First, we had to come up with an idea for what the... Read More»

How the Dreamforce Hackathon Helped Launch a Company

How the Dreamforce Hackathon Helped Launch a Company

As we gear up for Dreamforce and make plans to spend quality time with customers, industry analysts, prospects and investors, it’s easy to forget that prior to the 2011 Dreamforce Hackathon, RingDNA wasn’t yet a product - it was just a vision. The Vision I dreamed of transforming business telephony... Read More»

The Secret to Building Customer Loyalty

The Secret to Building Customer Loyalty

Customer loyalty is the key to profitability. The reason is simple. It costs more–geometrically more–to acquire a new customer than to keep a current one. Without customer loyalty, customers leave. Then you can end up sacrificing as much as a third of your sales year just to get your numbers... Read More»

Set Up Salesforce. Become an Admin. Help Companies. Transform Career.

Set Up Salesforce. Become an Admin. Help Companies. Transform Career.

I was amazed at how salesforce.com allowed someone like me, with no experience in coding, to create complicated and robust business processes. After going through an administrator training class, it really clicked with me. Not only could this great tool be used to make my employees' lives easier, but it... Read More»