Category: Customer Stories

The Customer Bill of Rights: The Top Four Things Customers Want

The Customer Bill of Rights: The Top Four Things Customers Want

The wealthiest entrepreneurs are those who have figured out one simple thing: that the best way to get rich is to give people what they want. Not what you want, or what you think they need, but exactly what they want, especially when it comes to customer service. Service is... Read More»

How My 14 Year Old Daughter Built Her First Mobile App...In 25 Minutes...Without Any Code

How My 14 Year Old Daughter Built Her First Mobile App...In 25 Minutes...Without Any Code

Over the holidays, my daughter reminded me that I promised to teach her how to build a mobile app. So I told her to grab her laptop, I'd grab mine, and app building we would go. Minutes 1-2 First, we had to come up with an idea for what the... Read More»

How the Dreamforce Hackathon Helped Launch a Company

How the Dreamforce Hackathon Helped Launch a Company

As we gear up for Dreamforce and make plans to spend quality time with customers, industry analysts, prospects and investors, it’s easy to forget that prior to the 2011 Dreamforce Hackathon, RingDNA wasn’t yet a product - it was just a vision. The Vision I dreamed of transforming business telephony... Read More»

The Secret to Building Customer Loyalty

The Secret to Building Customer Loyalty

Customer loyalty is the key to profitability. The reason is simple. It costs more–geometrically more–to acquire a new customer than to keep a current one. Without customer loyalty, customers leave. Then you can end up sacrificing as much as a third of your sales year just to get your numbers... Read More»

Set Up Salesforce. Become an Admin. Help Companies. Transform Career.

Set Up Salesforce. Become an Admin. Help Companies. Transform Career.

I was amazed at how salesforce.com allowed someone like me, with no experience in coding, to create complicated and robust business processes. After going through an administrator training class, it really clicked with me. Not only could this great tool be used to make my employees' lives easier, but it... Read More»

Must Watch: 3 New Stories of Customer Company Transformation

Must Watch: 3 New Stories of Customer Company Transformation

What do diamonds, energy and electronics have in common? They are at the center of the business models of three Salesforce.com customers that use our products and platform to connect their customers, employees, partners, and even products in revolutionary ways. Over the past few months, our film and broadcast team... Read More»

Code for America: How App Collaborations Change Cities

Code for America: How App Collaborations Change Cities

Salesforce and Heroku partner Code for America's fellowship deadline is July 31. Developers, designers and researchers from across the country are placed for a one year work term alongside city officials in order to build apps and solve local problems. For more on the program visit http://codeforamerica.org/fellows Read More»

7 Reasons Government Call Centers Should Live in the Cloud

7 Reasons Government Call Centers Should Live in the Cloud

Cloud computing and 311 solutions free government agencies to handle citizen complaints with better, faster results. And with their age-old reputation for long lines and red tape, who's complaining? Find out how government organizations are taking advantage of Salesforce Mobile Tools in an upcoming webinar, where industry innovators, Anthony Grieco,... Read More»

5 Ways for Enterprises to Succeed in Telesales

5 Ways for Enterprises to Succeed in Telesales

Leading enterprise like Groupon.com and K12.com have made some amazing transformations to their telesales operations using Salesforce. Here are my top five takeaways from their success and how they've leveraged Salesforce to achieve it. Read More»

Video: Virgin, Facebook, and Other Inspiring Customer Stories from Dreamforce

Video: Virgin, Facebook, and Other Inspiring Customer Stories from Dreamforce

As a salesforce.com employee, some of the most exciting moments at Dreamforce for me were when I heard how other companies use our products to succeed. Here is a selection of some of the most remarkable and inspiring stories of innovation we heard this year: Virgin America makes your flight... Read More»