Category: Desk.com

6 Tips for Hiring for Your Customer Support/Help Desk

6 Tips for Hiring for Your Customer Support/Help Desk

When you are filling IT customer-support and help-desk positions, getting the right people is critical. They interact with both your internal team and your customers, and the satisfaction of both of these groups is a priority. With that in mind, we’ve put together some steps that will help you find... Read More»

5 Ways to Grow Your Business With Customer Service [Infographic]

5 Ways to Grow Your Business With Customer Service [Infographic]

How does an SMB with limited resources, time, and money compete against the big fish? You need to engage the blowfish effect. If you haven’t heard of the blowfish effect, it’s the act of making your small business appear larger than it really is so you look like the big... Read More»

5 Things I Wish I Knew Before I Became a Support Agent

5 Things I Wish I Knew Before I Became a Support Agent

I’ve had a lot of different roles here at Desk.com and it all started with support. Back story: I was working at a startup that uses Desk.com when I got a great opportunity to join the Wow team as a Support Engineer. I learned a lot in that position and... Read More»

Building a Relationship: 4 Steps to Creating Customer Loyalty

Building a Relationship: 4 Steps to Creating Customer Loyalty

You work hard for your leads – and then you work harder to get them to convert, and eventually you have that first, exciting purchase that makes all your work worth it. That might be the end of the sales funnel, but it shouldn’t be the end of your relationship... Read More»

3 Reasons You Can't Miss the Service Cloud Product Keynote

3 Reasons You Can't Miss the Service Cloud Product Keynote

There was a point in time when price was the #1 differentiator when customers made a purchasing decision. Then, product came into play. Today, it’s all about customer experience. Not only are customers asking for a better experience; they are demanding it. What’s more, they’re willing to help companies deliver... Read More»

Announcing the Service Surfboard Award Winners for Dreamforce '14

Announcing the Service Surfboard Award Winners for Dreamforce '14

This year, the Service Cloud and Desk.com teamed up to host the very first Salesforce Service Surfboard Awards, opening up the opportunity for employees, customers, and partners to nominate Service Cloud and Desk.com customers for an award in 20 different categories. Salesforce wanted to recognize the amazing ways in which... Read More»

Desk.com's Dreamforce Guide for SMBs

Desk.com's Dreamforce Guide for SMBs

We’re counting down to the biggest cloud conference of the year. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just for big companies; it’s for anyone who dreams big and wants to take their business to the next level. So what’s the deal for... Read More»

Don't Miss These 4 Small and Medium Business Activities at Dreamforce

Don't Miss These 4 Small and Medium Business Activities at Dreamforce

We’re counting down to the world’s largest cloud, innovation and software conference — and this year, for the third year in a row, we have a packed agenda for small and medium businesses like yours. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just... Read More»

5 Ways Dreamforce Delivers the Future of Customer Service

5 Ways Dreamforce Delivers the Future of Customer Service

Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized... Read More»

Amazing Customer Service Starts With Amazing Business Management

Amazing Customer Service Starts With Amazing Business Management

It’s no secret that all businesses should have great customer service. Fundamentally, that means addressing customers’ needs in a friendly and productive fashion. While attitude has a lot to do with this, even more important is what goes on behind the scenes. Great customer service is not possible without amazing... Read More»