Category: Desk.com

Announcing the Service Surfboard Award Winners for Dreamforce '14

Announcing the Service Surfboard Award Winners for Dreamforce '14

This year, the Service Cloud and Desk.com teamed up to host the very first Salesforce Service Surfboard Awards, opening up the opportunity for employees, customers, and partners to nominate Service Cloud and Desk.com customers for an award in 20 different categories. Salesforce wanted to recognize the amazing ways in which... Read More»

Desk.com's Dreamforce Guide for SMBs

Desk.com's Dreamforce Guide for SMBs

We’re counting down to the biggest cloud conference of the year. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just for big companies; it’s for anyone who dreams big and wants to take their business to the next level. So what’s the deal for... Read More»

Don't Miss These 4 Small and Medium Business Activities at Dreamforce

Don't Miss These 4 Small and Medium Business Activities at Dreamforce

We’re counting down to the world’s largest cloud, innovation and software conference — and this year, for the third year in a row, we have a packed agenda for small and medium businesses like yours. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just... Read More»

5 Ways Dreamforce Delivers the Future of Customer Service

5 Ways Dreamforce Delivers the Future of Customer Service

Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized... Read More»

Amazing Customer Service Starts With Amazing Business Management

Amazing Customer Service Starts With Amazing Business Management

It’s no secret that all businesses should have great customer service. Fundamentally, that means addressing customers’ needs in a friendly and productive fashion. While attitude has a lot to do with this, even more important is what goes on behind the scenes. Great customer service is not possible without amazing... Read More»

The Hidden Enemy of Good Customer Service

The Hidden Enemy of Good Customer Service

I recently bought a custom picture frame from Pictureframes.com that suffered significant damage in transit to my doorstep. I braced myself for an inconvenient return process: the frame was large and awkwardly-sized, and would certainly be expensive to repackage and ship back to the framer. Imagine my surprise, then, when... Read More»

Four Ways to Motivate Your Service Organization for Success

Four Ways to Motivate Your Service Organization for Success

It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step... Read More»

The Valuable Customer Data You Can Get From Your Helpdesk

The Valuable Customer Data You Can Get From Your Helpdesk

Your helpdesk is a great source for customer data. Your customer success team has direct access to potential leads and customers before they buy your product, during the buying process and after the purchase. This is gold. You know what’s even better? Most of the time, it’s the customer who... Read More»

How To Boost Your Business

How To Boost Your Business

Achieving your business goals in these days has become a very difficult task. In order to make your business successful, highly motivated and productive employees are the key component. Team building activities and events can point out some strong sides of your employees’ personalities and enable you to delegate job... Read More»

Announcing Next Generation Business Insights for Desk.com

Announcing Next Generation Business Insights for Desk.com

At Desk.com, we have always believed in providing our customers with cutting edge, industry leading functionality - from a painless setup, to an intuitive, superfast agent interface. Today, we are excited to announce New Business Insights, Desk.com’s next generation Reporting and Analytics. Desk.com is the only customer service application on... Read More»