Category: Desk.com

Announcing Next Generation Business Insights for Desk.com

Announcing Next Generation Business Insights for Desk.com

At Desk.com, we have always believed in providing our customers with cutting edge, industry leading functionality - from a painless setup, to an intuitive, superfast agent interface. Today, we are excited to announce New Business Insights, Desk.com’s next generation Reporting and Analytics. Desk.com is the only customer service application on... Read More»

Shark Week: 4 Customer Service Experiences

Shark Week: 4 Customer Service Experiences

Have you noticed that we are full-fledged into Shark Week? Not only does this week present us with the opportunity to be blown away by the power of these fierce predators, it also provides an opportunity to learn more about sharks and further understand them. Check out Desk.com's Shark Week!... Read More»

5 Reasons Why the Social Customer is Today’s Undeniable Authority

5 Reasons Why the Social Customer is Today’s Undeniable Authority

The dawn of the digital age and the explosive growth of social media has evolved the buying cycle. With it came the rise of a new customer—one that has been known to shake up even the most respected brands. Today, we know this new entity of business as none other... Read More»

Infographic: How to Provide Exceptional Customer Service for Ecommerce

Infographic: How to Provide Exceptional Customer Service for Ecommerce

There’s an entirely different dynamic with the customer from just a few years ago. Today’s customer expects you to value them for more than the financial transaction. It’s not an expectation, it’s a demand. Customers who don’t find what they’re looking for will just move on to competitors who understand... Read More»

The Small Town Rule: Keep Things Personal With Your Business

The Small Town Rule: Keep Things Personal With Your Business

This post was orignally published on the desk.com blog. Back in the early days when we first launched our online store, Bumblebee Linens, we were lucky if we got 5 orders a day. After all, in the beginning we had no social media presence. Our store did not yet rank... Read More»

How to Win a Lifelong Customer (After You Screw Up)

How to Win a Lifelong Customer (After You Screw Up)

Have you ever screwed up in a personal relationship? Have you ever said the wrong thing, missed a deadline or otherwise disappointed someone? When that happened, if you cared about the relationship, what did you do? Your answers may vary, but I’m confident you were most successful when you apologized,... Read More»

[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service

[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service

Click to see the Universal Inbox in action. Customer service is changing. Today’s environment, with its ever-present social media and mobile devices, is giving rise to a new customer with a new set of expectations. Social media is putting unprecedented pressure on businesses to adapt, especially small businesses with limited... Read More»

How Great Customer Service Helps Retain Great Employees

How Great Customer Service Helps Retain Great Employees

John Tschohl, called the “guru of customer service,” by USA Today, Time and Entrepreneur magazines, is a best-selling author, service strategist and president of Service Quality Institute. John is a regular contributor to the Desk.com Blog Expert Corner series. As you know, attracting, hiring and training employees are time- and... Read More»

Assessing Your Customer-Centric Competencies

Assessing Your Customer-Centric Competencies

This post was originally published on the Desk.com blog. Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT Power. So many organizations start out with the best of... Read More»

Transform Your Company Culture From “I” to “We”

Transform Your Company Culture From “I” to “We”

This post was originally published on the Desk.com blog. Most leaders today believe in a “we” culture. They have read the books on building teams and work to implement the advice. Then they are stymied when the teamwork doesn’t happen or falls apart. Take these additional steps to turn your... Read More»