Category: Desk.com

Four Ways to Motivate Your Service Organization for Success

Four Ways to Motivate Your Service Organization for Success

It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step... Read More»

The Valuable Customer Data You Can Get From Your Helpdesk

The Valuable Customer Data You Can Get From Your Helpdesk

Your helpdesk is a great source for customer data. Your customer success team has direct access to potential leads and customers before they buy your product, during the buying process and after the purchase. This is gold. You know what’s even better? Most of the time, it’s the customer who... Read More»

How To Boost Your Business

How To Boost Your Business

Achieving your business goals in these days has become a very difficult task. In order to make your business successful, highly motivated and productive employees are the key component. Team building activities and events can point out some strong sides of your employees’ personalities and enable you to delegate job... Read More»

Announcing Next Generation Business Insights for Desk.com

Announcing Next Generation Business Insights for Desk.com

At Desk.com, we have always believed in providing our customers with cutting edge, industry leading functionality - from a painless setup, to an intuitive, superfast agent interface. Today, we are excited to announce New Business Insights, Desk.com’s next generation Reporting and Analytics. Desk.com is the only customer service application on... Read More»

Shark Week: 4 Customer Service Experiences

Shark Week: 4 Customer Service Experiences

Have you noticed that we are full-fledged into Shark Week? Not only does this week present us with the opportunity to be blown away by the power of these fierce predators, it also provides an opportunity to learn more about sharks and further understand them. Check out Desk.com's Shark Week!... Read More»

5 Reasons Why the Social Customer is Today’s Undeniable Authority

5 Reasons Why the Social Customer is Today’s Undeniable Authority

The dawn of the digital age and the explosive growth of social media has evolved the buying cycle. With it came the rise of a new customer—one that has been known to shake up even the most respected brands. Today, we know this new entity of business as none other... Read More»

Infographic: How to Provide Exceptional Customer Service for Ecommerce

Infographic: How to Provide Exceptional Customer Service for Ecommerce

There’s an entirely different dynamic with the customer from just a few years ago. Today’s customer expects you to value them for more than the financial transaction. It’s not an expectation, it’s a demand. Customers who don’t find what they’re looking for will just move on to competitors who understand... Read More»

The Small Town Rule: Keep Things Personal With Your Business

The Small Town Rule: Keep Things Personal With Your Business

This post was orignally published on the desk.com blog. Back in the early days when we first launched our online store, Bumblebee Linens, we were lucky if we got 5 orders a day. After all, in the beginning we had no social media presence. Our store did not yet rank... Read More»

How to Win a Lifelong Customer (After You Screw Up)

How to Win a Lifelong Customer (After You Screw Up)

Have you ever screwed up in a personal relationship? Have you ever said the wrong thing, missed a deadline or otherwise disappointed someone? When that happened, if you cared about the relationship, what did you do? Your answers may vary, but I’m confident you were most successful when you apologized,... Read More»

[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service

[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service

Click to see the Universal Inbox in action. Customer service is changing. Today’s environment, with its ever-present social media and mobile devices, is giving rise to a new customer with a new set of expectations. Social media is putting unprecedented pressure on businesses to adapt, especially small businesses with limited... Read More»