Category: Featured

Dreamforce '14: In Pictures

Dreamforce '14: In Pictures

As much as Dreamforce is about learning, networking, having fun, and giving back, it's also a feast for the eyes, a visual spectacle of tremendous proportions. Here's a small taste of what Dreamforce '14 had to offer. The Dreamforce campground was a spectacle at night. Hackathon participants celebrate making it... Read More»

6 Tips for Turning Telesales Agents Into Demand Generation Pros

6 Tips for Turning Telesales Agents Into Demand Generation Pros

Are you throwing away sales? You are if you’re not helping your telesales agents to reach their potential. You can awaken their abilities and realize results. Below are six quick tips for igniting your agents’ inner talents and turning them into demand generation pros. 1. Cultivate Soft Skills In the... Read More»

The Most Powerful Question in Sales (and 3 Ways to Use it)

The Most Powerful Question in Sales (and 3 Ways to Use it)

As sales leaders, we’re often approached by our reps to weigh in on deal strategy. “What should I do? …" “...I have this customer who’s interested in our solution and I’m trying to figure out how best to position our value.” “...I’m putting together a presentation for the customer’s executive... Read More»

VIDEO: What We Learned at Dreamforce '14

VIDEO: What We Learned at Dreamforce '14

Dreamforce is all about innovation, fun, and giving back. It is the Super Bowl of cloud computing. And it's an amazing place to learn amazing new things and meet fabulous new people. That's what we did, anyway. In order to get the most out of my Dreamforce experience, I set... Read More»

5 Things I Wish I Knew Before I Became a Support Agent

5 Things I Wish I Knew Before I Became a Support Agent

I’ve had a lot of different roles here at Desk.com and it all started with support. Back story: I was working at a startup that uses Desk.com when I got a great opportunity to join the Wow team as a Support Engineer. I learned a lot in that position and... Read More»

Building a Relationship: 4 Steps to Creating Customer Loyalty

Building a Relationship: 4 Steps to Creating Customer Loyalty

You work hard for your leads – and then you work harder to get them to convert, and eventually you have that first, exciting purchase that makes all your work worth it. That might be the end of the sales funnel, but it shouldn’t be the end of your relationship... Read More»

13 Tweetable Marketing Tricks [SlideShare]

13 Tweetable Marketing Tricks [SlideShare]

'Tis the season for spine-chilling movies, pop-culture costumes, and plastic pumpkins full of bite-sized candy. And I absolutely hate one of those things. I'll give you a hint: There's a scene in the movie Twister (you know, Helen Hunt, Bill Paxton, sad cows, F5 tornados) that takes place in an... Read More»

3 Savvy Self-Promotion Examples For Professionals

3 Savvy Self-Promotion Examples For Professionals

We have all been exposed to the brash, unethical type who simply is not in tune with the delicate balance between over-promoting and under-promoting himself, right? One of the unfortunate ripple effects created by over-the-top self-promoters is that their behavior causes good, solid contributors to shrink back when it’s time... Read More»

“Winning at Work: Success Secrets from 20 Top Influencers”: A New Salesforce E-Book

“Winning at Work: Success Secrets from 20 Top Influencers”: A New Salesforce E-Book

Navigating a career is becoming increasingly complicated. Industries are constantly changing—but sometimes, the more things change, the more they stay the same. While certain technical skills may not be applicable throughout your entire career, there are some tried-and-true tips for succeeding, no matter what disruption occurs around you. And what... Read More»

A Single Step: How Lauren's Kids Used Salesforce to Grow Their Nonprofit

A Single Step: How Lauren's Kids Used Salesforce to Grow Their Nonprofit

Has Salesforce changed your business, website, or life? If so, please fill out this form to be featured in a customer story. If chosen, we'll share your story on our blog and our social channels! The ancient proverb from Chinese philosopher Lao Tzu tells us: A journey of a thousand... Read More»