Category: Featured

Salesforce.com Winter '15 Sandbox Preview Instructions

Salesforce.com Winter '15 Sandbox Preview Instructions

The salesforce.com Winter '15 release is quickly approaching, and soon you'll be able to take advantage of exciting new features and functionality! If you are a Sandbox customer, you have the opportunity to get early access to Winter ‘15 in your Sandbox and test new customizations and features before your... Read More»

The Surprise Business Value Gained from Connecting Products to the Cloud

The Surprise Business Value Gained from Connecting Products to the Cloud

Over the past several months, working with Salesforce customers connecting devices and products to their business, I have heard a recurring theme: there is a “surprise” business benefit from connecting devices to Salesforce. As Salesforce becomes the business engine that powers the Internet of Things for these customers, they are... Read More»

Stop Clogging Your Funnel with Bad Leads

Stop Clogging Your Funnel with Bad Leads

Attracting the wrong kind of clients to your business is like dumping trash into your sales funnel. Soon, it gets so clogged that you can’t move the right kind of clients through it. There’s so much wrong with the traditional sales funnel, and it’s gotten worse in Sales 2.0. In... Read More»

10 Tips for Growing Your Career from Salesforce.com’s Woman of the Month

10 Tips for Growing Your Career from Salesforce.com’s Woman of the Month

The salesforce.com Woman of the Month campaign turns the spotlight on the amazing women who help make salesforce.com the World’s Most Innovative Company and one of the best places to work. Honorees are nominated by fellow employees and selected by a dedicated committee that works to ensure a variety of... Read More»

Customer Service, CRM, Customer Experience—What's the Difference?

Customer Service, CRM, Customer Experience—What's the Difference?

Customer service, strategic customer service, CRM, and customer experience: these terms are often used interchangeably. In fact, they imply very different concepts and roles within your company. As you move down the list of terms, an executive creates greater opportunities to take the lead in customer engagement while enhancing their... Read More»

Google Glass: 10 Great Uses for Businesses

Google Glass: 10 Great Uses for Businesses

Google Glass is now starting to target businesses rather than consumers, offering several different applications to streamline business operations, along with an option for developers to create custom apps through a new "Glass for Work" program. In this article, we outline how businesses are currently using the product and list... Read More»

Behind the Scenes at Salesforce.com: Our Aloha Spirit

Behind the Scenes at Salesforce.com: Our Aloha Spirit

When you hear the word “Aloha,” what pops into your head? Hula girls, tiki torches, maybe a Mai Tai (or three)? At salesforce.com, Aloha stands for a whole lot more than a luau. It represents who we are, what we stand for, and how we create our culture. You see,... Read More»

The Need for Speed: Meeting the Mobile Challenge

The Need for Speed: Meeting the Mobile Challenge

Can you imagine a scenario where you ask Apple’s Siri a question, and she says, “Can I get back to you in five minutes?” Wouldn’t that be irritating and not at all helpful? Besides, what would she do for five minutes? Information and information requests have a shelf life. The... Read More»

6 Surprising Lessons Recruiters Have Taught Me About Customer Service

6 Surprising Lessons Recruiters Have Taught Me About Customer Service

On the surface, recruiters and customer service professionals don’t seem to have much in common. Recruiters are professional matchmakers: connecting companies and candidates to make successful hires. Customer service pros help out people who have problems with their company’s product or service. They sound nothing alike, right? Surprisingly, recruiters and... Read More»

5 Tips for Staying Productive While You're on Vacation

5 Tips for Staying Productive While You're on Vacation

It's summertime—and while the benefits of a cloud-based system include the ability to stay connected to your business and respond rapidly from anywhere in the world, constant connectivity can also cut into your quality time on the beach. Eager to kick back, but worried you'll fall behind? Don't stress. Just... Read More»