Category: Featured

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

Technology has dramatically changed the face of the average sales cycle. With a host of new engagement channels to monitor, more educated and savvier consumers, and higher expectations than ever before, companies need the right tools to help simplify and streamline their sales cycles. With the help of CRM solutions... Read More»

4 Steps to a Field Service Process That Will Save You Money

4 Steps to a Field Service Process That Will Save You Money

Everyone has a story about their experience with poor field service. Whether it's waiting for hours for the cable guy who shows up at the last minute (or not at all), or the electric guy who assesses your issue but doesn't have the materials to solve it on the spot,... Read More»

3 Ways Your Finance Team Can Positively Impact Service

3 Ways Your Finance Team Can Positively Impact Service

Most of us think of our company’s Finance Department in pretty simple terms: the place that tracks incoming and outgoing cash. But the truth is much more than that; Finance Departments everywhere are full of unsung heroes who tirelessly labor to keep the company financially healthy. With the right tools,... Read More»

Sales Productivity: Track Your Leads and Make it Fun

Sales Productivity: Track Your Leads and Make it Fun

A successful career in sales requires you to have a thick skin and a stable emotional state. Average days can range from jumping up and down upon landing a major sale, to feeling like the bottom has dropped out from underneath your desk the minute a promising lead decides to... Read More»

How to Motivate Your Employees in 3 Easy Steps

How to Motivate Your Employees in 3 Easy Steps

One of the most difficult components of being an effective manager is not only learning to keep your employees organized and on task, but to truly know how to motivate employees as well. Unfortunately, not every employee is naturally willing to go the extra mile in their everyday efforts, and... Read More»

No One Likes the “Just Following Up” Email: Here's How to Avoid It

No One Likes the “Just Following Up” Email: Here's How to Avoid It

Most sales and business professionals have had the experience of placing a sales call or email pitch and hearing nothing back. The resulting follow-up email is crucial for making or breaking a relationship with a potential client. This article outlines four major mistakes to avoid when creating a follow-up email.... Read More»

Creating a Proactive Customer Experience

Creating a Proactive Customer Experience

My last blog addressed moving from Customer Relationship Management (CRM) to Customer Experience (CE) management. This blog will show how to make your CE proactive. Being proactive means controlling the situation by causing action rather than waiting to respond to an event. Being proactive usually cuts response cost by two-thirds.... Read More»

The Way of the Productive Road Warrior: Advice for Newbie Business Travelers

The Way of the Productive Road Warrior: Advice for Newbie Business Travelers

If you travel for work, you already know that business trips are anything but vacations; but maybe you’re relatively new to business travel. Here are the things I wish someone had told me before I hit the road, almost 25 years and 1.5 million miles ago. All too often, business... Read More»

A Hidden Treasure at Dreamforce: 30+ Sessions on Security Best Practices

A Hidden Treasure at Dreamforce: 30+ Sessions on Security Best Practices

I have attended slews of tech conferences throughout my high-tech career, some more rewarding than others. My experiences have ranged from “dazed and confused” to fully engaged and satisfied at the end of the conference. Looking back, I realize the key element to my positive experience was just a little... Read More»

How More Salespeople Can Become Top Performers

How More Salespeople Can Become Top Performers

It’s a long way to the top in any competitive field, and the sales profession is no exception. Salespeople and organizations are tested every day, challenged to achieve and sustain a competitive advantage in front of customers. A relentless quest to improve and constantly get to the next level is... Read More»