Category: Mobile

You Don't Need a Mobile Platform. You Need a Customer Platform.

You Don't Need a Mobile Platform. You Need a Customer Platform.

Is your company feverishly building mobile apps just because it’s the latest craze? Surprise, you are doing it wrong. The mobile revolution is a customer revolution, and you need a Customer Platform, not a mobile platform. Without it, you’re just building web sites from 1996 for skinny screens. What is... Read More»

How Mobile Enablement Can Supercharge Your Sales Force [INFOGRAPHIC]

How Mobile Enablement Can Supercharge Your Sales Force [INFOGRAPHIC]

Every sales team is crunched to sell more and sell fast. The latest shortcut to this sales nirvana is considered to be mobile sales enablement. According to the Sales Management Association, 70% of sales organizations using tablets are already realizing positive ROI. The top benefits for sales people using tablets/mobile... Read More»

Why Mobile Matters for Customer Service and the Service Cloud

Why Mobile Matters for Customer Service and the Service Cloud

One of the top trends for the customer service industry in 2013 is the rise of mobile technology, according to Principal Analyst for Forrester Research, Inc., Kate Leggett. Until just recently, mobile was seen as a tool for sales, marketing, and eCommerce departments. However, mobile will become an important strategy... Read More»

The Shifting Tablet Landscape

The Shifting Tablet Landscape

Tablets are sure to be a on the minds of shoppers come black Friday, and with BYOD/BYOT in full swing, we’ll undoubtedly see more tablets in the enterprise when the holidays are over. So let’s take a quick look at how the market is moving. IDC is reporting that Apple’s... Read More»

Salesforce Touch for iPad is Here

Salesforce Touch for iPad is Here

In our fast-paced world, we conduct most of our work while we’re away from our desks. In the past, this made completing critical sales tasks, while keeping colleagues current, more difficult than ever. This is why we’re so excited about Salesforce Touch, a new way for sales teams to always... Read More»

Windows 8 on the Defensive

Windows 8 on the Defensive

As a hype-generating product, Windows peaked in 1995. I was a reporter for CNBC then, and the story was all over the news. I must have done a dozen live shots from Redmond that day. It was as big as a tech story could get. Fast forward to 2012, and... Read More»

Better Liking, File Attachments, and Re-Sharing in the New Chatter for iOS

Better Liking, File Attachments, and Re-Sharing in the New Chatter for iOS

Today, the Chatter mobile dev team is pleased to announce the release of the next revision of Chatter for iOS : 2.4. The team has worked hard to add crucial functionality that many of our user have requested (more like screamed for :-). Read More»

Tablet Disruption: Bring It On!

Tablet Disruption: Bring It On!

The tablet wars are definitely getting hotter. Microsoft started taking orders for its Surface tablet, without its innovative cover/keyboard, for $499. The entry-level RT sold out in pre-order. An expert interviewed by Computerworld was nonplussed by the early demand: "’The entry-level product includes no typing solution and is pretty transparently... Read More»

Mobile Exposes Myth of Homogeneous IT

Mobile Exposes Myth of Homogeneous IT

A new report from Forrester shows that the enterprise is struggling to keep up with a tidal wave of mobile devices from workers. Forrester says that 66% of workers use two or more devices at work, and 12% use tablets. Here is a summary of the study’s main conclusions: IT... Read More»

Improved Comments and Sharing on the Latest Android Chatter

Improved Comments and Sharing on the Latest Android Chatter

On Monday we pushed the latest version of Android Chatter to Google Play with a few new features which we hope you enjoy. We have introduced the ability to share content from your phone directly to Chatter. For example, if you open your Camera app (as well as many others)... Read More»