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6 Surprising Lessons Recruiters Have Taught Me About Customer Service

6 Surprising Lessons Recruiters Have Taught Me About Customer Service

On the surface, recruiters and customer service professionals don’t seem to have much in common. Recruiters are professional matchmakers: connecting companies and candidates to make successful hires. Customer service pros help out people who have problems with their company’s product or service. They sound nothing alike, right? Surprisingly, recruiters and... Read More»

5 Tips for Staying Productive While You're on Vacation

5 Tips for Staying Productive While You're on Vacation

It's summertime—and while the benefits of a cloud-based system include the ability to stay connected to your business and respond rapidly from anywhere in the world, constant connectivity can also cut into your quality time on the beach. Eager to kick back, but worried you'll fall behind? Don't stress. Just... Read More»

The Customer Is Always Engaged: 4 Steps to Social Media

The Customer Is Always Engaged: 4 Steps to Social Media

There’s an old saying in business, “The customer is always right.” We all know that isn’t necessarily true all the time, but one thing is: The customer may not always be right, but they are always engaged. Social media has given customers all around the world the opportunity to share... Read More»

IdeaExchange Update: Customer Ideas in the Summer '14 Release

IdeaExchange Update: Customer Ideas in the Summer '14 Release

Salesforce customers, get psyched! The Summer '14 release contains a powerhouse of customer Ideas submitted to our IdeaExchange —the place where customers like you can go to share and vote for Ideas to improve the product. In total, we touched 49 customer Ideas and nearly 200,000 Idea points (in some... Read More»

What Consumer-Driven Health Care Means for Your Business [Infographic]

What Consumer-Driven Health Care Means for Your Business [Infographic]

It's not all politics and lagging government websites: the Affordable Care Act, signed into law back in 2010, is beginning to have serious implications for businesses large and small. One of the law's key effects is a sea change in customer expectations when it comes to health care. Once focused... Read More»

What Sales Can Learn from Sports Coaching

What Sales Can Learn from Sports Coaching

It's vital to sales success that managers are given the time, resources, and expertise to coach reps. If a sports team failed to train outside of dedicated practice sessions, if the coach said he was “too busy to coach” because of all the other things he was responsible for, fans... Read More»

20 Inspirational Quotes About Data

20 Inspirational Quotes About Data

If you were asked to share one inspirational thought about data, what would it be? Great minds from all of the world, from leaders of the biggest companies to famous detectives, have insight on data that is truly motivating. That's why we gathered them all into one post. "Without big... Read More»

QUIZ: Are You a Social Selling Expert?

QUIZ: Are You a Social Selling Expert?

Over the last few weeks we've published a number of post on the topic of social selling. We've covered the basics of social selling in a handy infographic, the crucial do's and don'ts in a helpful SlideShare, and even published two e-books empowering salespeople to be their own marketers. This... Read More»

5 Insider Tips for Small & Medium Businesses at Dreamforce

5 Insider Tips for Small & Medium Businesses at Dreamforce

Just because you’re considered a small or medium business doesn’t mean you can’t disrupt the industry and compete with the big brands. That’s why going to Dreamforce—and, more importantly, getting the most out of Dreamforce—is crucial for small and medium businesses. Here are 5 tips to help you do that:... Read More»

How to Create Perfect Sales Conditions

How to Create Perfect Sales Conditions

“I’m living the dream.” At least that’s what they say when I ask them how they are. Or some version of “pretty good,” “great!” or “awesome!” or “couldn’t be better.” Salespeople are incredible when it comes to repeating expressions to describe how they wish they were. I don’t get too... Read More»