In a world where new tech startups appear on the landscape seemingly every hour, it’s important to pick the brains of successful entrepreneurs and see just how they’ve realized their small business success stories and stood out from the pack. Brian Spaly – CEO of Trunk Club Frustrated at trying... Read More»

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community discussed this week, and introduce you to new community members you should be following. The trick is to get them drinking that... Read More»

Wendy Weiss, The Queen of Cold Calling™, is a keynote speaker at this year’s Data.com Connect Annual Rainmaker Event. In the 20+ years that I have been working with sales professionals one of the biggest mistakes I see over and over and over again are sales professionals that spend far... Read More»

Mobile customer service is no longer “a nice to have,” but a “must-have” for support organizations who want to deliver superior service. This gives customers the ability initiate a service request from their smartphone, whether that means logging a case, starting a live chat, or even co-browsing with an agent.... Read More»

Starting and growing a business can be equal parts exhilarating and stressful. On the one hand, there is no feeling like being your own boss, but on the other, there is no bigger stresser than knowing that failure has a considerable personal cost. In order to give you a hand... Read More»

What keeps CMOs up at night? “The pace of change,” says Doug Bewsher, Chief Marketing Officer for salesforce.com. “The pace of change for marketers is quickening, forcing marketing leaders to listen and respond more nimbly to stay connected with their always-on customers, partners and channel.” The role of CMO is... Read More»

This post was orignally published on the desk.com blog. Back in the early days when we first launched our online store, Bumblebee Linens, we were lucky if we got 5 orders a day. After all, in the beginning we had no social media presence. Our store did not yet rank... Read More»

This post last week shared tips and ideas to become a social media influencer. While there are some good pointers here in using social, I think the post is more about becoming a thought leader or becoming popular in social media than it is about becoming an influencer. The main... Read More»

Sales is the lifeblood of any company, and yet too many companies still can’t honestly say they have a good handle on what is going on with their sales teams most of the time. The problem is especially troubling when it comes to high dollar/high value complex deals with enterprise... Read More»

I think it goes without saying that a lot has changed since the Mad Men era of ads and marketing. Technology dominates the marketing game these days, and the strategy of blasting marketing messages to mass audiences has been replaced with a focus on building relationships by providing value. It’s... Read More»