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CRM Tips: Going Beyond the Handshake

CRM Tips: Going Beyond the Handshake

You’ve likely heard the saying, “Business begins with a handshake.” It makes it all sound so simple. But once a customer relationship is established, the challenge is to maintain it. And that’s easier said than done, especially considering that as a business grows, its operations become more complex. A CRM... Read More»

Are You a Sales Leader or a Glorified Super Seller? Why Managers Don’t Coach

Are You a Sales Leader or a Glorified Super Seller? Why Managers Don’t Coach

While many managers are conceptually aware of best leadership practices, they often fail at coaching their sales teams. Instead, they have a ‘management relapse’ and revert back to becoming a super salesperson for their team. Discover why it’s such a challenge for managers to make the long term, fundamental shift... Read More»

How Minecraft Succeeds By Allowing Players To Control Their Destiny One Block at a Time

How Minecraft Succeeds By Allowing Players To Control Their Destiny One Block at a Time

If you haven’t heard about Minecraft by now, then you must have been hiding under a 16-bit block for the last few years. The Swedish "open world" game centered on breaking and placing blocks has taken the world by storm, with over 14.7 million people having purchased and played it.... Read More»

How AppExchange Apps Helped One CFO Better Connect His Business

How AppExchange Apps Helped One CFO Better Connect His Business

R.J. Smith, CFO of ISC Corporation, an 85-person technology services provider, joined App Talks to share how his organization has leveraged Salesforce and several apps from FinancialForce.com’s ERP suite to better connect with customers, employees, suppliers, and partners. It all started with a free trial request for FinancialForce Accounting just... Read More»

The Top 8 Trends in Customer Service

The Top 8 Trends in Customer Service

We’ve officially entered the “age of the customer.” What does this mean? Buyers are more empowered than ever before and, as a result, are demanding a new level of customer service. While 92% of companies[1] [i] view customer experience as a top priority, 53% of customers say they have experienced... Read More»

A Simple Checklist for Creating a Customer Engagement Center

A Simple Checklist for Creating a Customer Engagement Center

Customer service has never been more important to the success or failure of a business. Where customer service used to be a cursory addition to a product or service, it has evolved into the series of customer interactions that can ultimately make or break a company. The modern customer service... Read More»

5 Lead Nurturing Best Practices for Sales AND Marketing

5 Lead Nurturing Best Practices for Sales AND Marketing

Stay on track with your lead nurturing campaigns using these five best practice tips. Read More»

5 Tips for Increasing Sales Productivity

5 Tips for Increasing Sales Productivity

Productivity is a measure of your efficiency. How would you rate the amount of effort you put into your selling initiatives compared with the revenue and profitability generated? If you’ve given yourself a less-than-stellar report card, consider these five tips for changing your selling habits and increasing your selling productivity... Read More»

APIs Are Bridging the Mobile App Gap

APIs Are Bridging the Mobile App Gap

Almost overnight, it seems, our lives came to revolve around social networks: We scan our Facebook feeds for updates from our families and relevant news, use Twitter to follow friends and celebrities, and pin the latest fashions or home-improvement ideas via Pinterest. Behind it all is the desire to drive... Read More»

7 Salesforce Admin Villains and How to Defeat Them [SlideShare]

7 Salesforce Admin Villains and How to Defeat Them [SlideShare]

Spring is a wonderful time of year. Even here in foggy San Francisco, we get to enjoy warm days and sunny skies. I love the energy at work when we move past fiscal year planning and performance review cycles into a full throttle focus on attaining the goals we set... Read More»