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App Mavericks, Ep. 5: Shell Black and John Lankes on the Location-Aware "Check-in" App

App Mavericks, Ep. 5: Shell Black and John Lankes on the Location-Aware "Check-in" App

App Mavericks is a new video series from the AppExchange, intended to introduce Salesforce customers to cool new apps through the eyes of Salesforce super users and MVPs. Subscribe to the AppExchange YouTube Channel to see new App Mavericks videos as they’re released. After a stellar kickoff episode with salesforce.com... Read More»

5 Questions You Must Ask About Your Sales Process

5 Questions You Must Ask About Your Sales Process

Ask a sales leader what a key reason for their success is, and they’re bound to say one factor is a sales process that every member of the team focuses on. As critical as a sales process can be in building sales for your team, it can quietly work against... Read More»

Effortless Service Doesn’t Mean You Can’t (or Shouldn’t) Wow Your Customers

Effortless Service Doesn’t Mean You Can’t (or Shouldn’t) Wow Your Customers

Providing customers with an effortless service experience is a concept that has recently gained much attention and is based on a recent study by Corporate Executive Board (CEB), a leading member-based advisory committee for tens of thousands of organizations around the world. CEB’s research showed that in service situations, customers... Read More»

5 Roadblocks to Mobile Sales Productivity

5 Roadblocks to Mobile Sales Productivity

The best in sales have tried and true techniques to closing difficult deals and guiding teams to crushing quarters. The introduction of mobile apps has changed the game in sales for reps, managers, and ops alike. Today’s highest-performing teams are agile and have access to the best tools on the... Read More»

Tablet vs. Smartphone: Subtle Distinction, Huge Business Impact

Tablet vs. Smartphone: Subtle Distinction, Huge Business Impact

Data from a Forrester Research Inc. study on mobile behavioral data found that while users are accessing more apps on their smartphones, tablets keep users engaged in their device for longer periods of time—and that’s a very important difference. Content marketers have understood for quite some time that strategy (and... Read More»

Coaching: The Most Important Thing That Never Happens

Coaching: The Most Important Thing That Never Happens

Ask most sales leaders how important coaching is to their sales forces, and they’ll respond with a resounding "Sales coaching is critical!" Ask most sales managers how important coaching is to the performance of their sellers, and they too will throw a vote for "Critical!" However, if you then ask... Read More»

6 Ways to Hone Your Salesforce Savvy (Even if You're Just Getting Started)

6 Ways to Hone Your Salesforce Savvy (Even if You're Just Getting Started)

Whether you’re a new customer or a loyal user, there are always new resources to tap into for leveraging Salesforce. Every customer is different, and we want to make sure you’re using all of the awesome features that will give your business a leg up. That’s why we’ve introduced “Virtual... Read More»

What Sales Managers Can Learn From The Music Business

What Sales Managers Can Learn From The Music Business

There’s a Jackson Browne song called These Days which he wrote at the tender age of sixteen. One of the lines in the song goes, “Don’t confront me with my failures; I have not forgotten them.” A sixteen-year-old wise beyond his years. For those of you who are not old... Read More»

What Comedy Teaches Us About Customer Relationships and Engagement

What Comedy Teaches Us About Customer Relationships and Engagement

I’m a big, BIG fan of comedy. Not only does it have the ability to keep conversations light on their feet, but it also has the ability to engage people in a unique way, unmatched by any other human skill. Another important aspect of comedy: it forces you not take... Read More»

5 Reasons Salesforce Admins Can't Miss Dreamforce

5 Reasons Salesforce Admins Can't Miss Dreamforce

Every year from administrators we hear, “I didn’t realize what was possible within Salesforce before coming to Dreamforce.” This year is no different. In fact, this year you’ll realize that the possibilities are endless. The Dreamforce Agenda Builder goes live in September, and we want to make sure you are... Read More»