On June 6 Desk.com is releasing a major, new feature for all Desk.com customers —Multilingual Customer Support. With Desk.com Multilingual Customer Support, teams will be able to communicate with and deliver superior customer service to their customers in their preferred languages. Desk.com will support communications in 39 languages and regional... Read More »
(This is a cross-post of a post that appeared today on the Desk.com blog.) Today we’re excited to unveil completely new reporting and analytics capabilities called Desk.com Business Insights. Desk.com Business Insights has been in private testing since early March and is now generally available to all Desk.com customers. Designed... Read More »
Today, I am excited that we are launching Site.com – the only cloud-based web content management system (CMS) built ground up for the social enterprise. This has been a journey over the last few years for me to discover the challenges faced by marketers and their friends in IT who... Read More »
In healthcare, accessible and qualityinformation is critical to creating superior patient outcomes. Just ask any orthopedic surgeon, who must regularly rely upon knowledge of the latest techniques and solutions to restore mobility, alleviate pain and improve quality of life for patients worldwide. Many turn to Zimmer, one of the orthopedic... Read More »
In September, we launched Data.com with the vision of bringing together the best sources of business information for all of our customers. With D&B data now live directly in salesforce.com, we have taken a huge step forward in achieving that goal. With this update, we are now providing high quality... Read More »
Normally we aren’t ones to brag (okay, so maybe that's not an entirely honest statement), but we are very pleased that Apple named Salesforce Chatter the best of the iPhone business category in the App Store Rewind 2011! The AppStore Rewind 2011 represents the best content and apps, based on... Read More »
Chances are you are reading this blog post on a mobile device. I say that because this is being posted while a lot of you are sitting at Cloudforce New York in the Javits Center waiting for Marc Benioff’s keynote to start. Mobile devices have become our main method for... Read More »
Everyone who has invested any money in deploying CRM applications (like salesforce.com) understands that their ROI will be heavily impacted by the actual quality of the data in the system. "Garbage in, garbage out" is an expression we all can identify with, yet many of you are still struggling to solve this problem. Why is it that it's easy to find good third party data sources but it's really challenging to make that data work seamlessly within your applications and business process flows. Read More »
At Dreamforce 2011, we welcomed you to the Social Enterprise, which enables companies to connect to its customers and employees in a whole new way, and with our Winter ‘12 release, Salesforce customers will have an opportunity to experience exactly what this means. With Winter ‘12 we are going social,... Read More »
Congratulations to team Heroku, who just announced the public beta of Heroku for Java. Java becomes the fourth official language supported by the platform and arguably the most prominent. There are roughly six million Java developers today. An agile and developer-centric platform like Heroku has the potential to take Java... Read More »
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