Category: Service Cloud

How to Get Started Turning Your Business into a Mobile Business

How to Get Started Turning Your Business into a Mobile Business

According to comScore, 176 million people in the U.S. owned a smartphone as of November 2014. That’s over 50% of the entire U.S. population that carries a supercomputer in their pocket. Sales, customer service, marketing, and every other part of your business is being revolutionized by mobile. LinkedIn reports that... Read More»

The Spring '15 Release Preview is Here [SLIDESHARE]

The Spring '15 Release Preview is Here [SLIDESHARE]

Check out the new Spring ’15 Release Preview to learn how you can connect with your customers anywhere with the Customer Success Platform. With over 250 new features in the Spring ’15 release, you can now build meaningful connections with your customers, partners, and employees on any device. The Spring... Read More»

Delight Doesn't Pay

Delight Doesn't Pay

Think about your last trip to the airport. Did you stand in a long line for your boarding pass? Or did you jump at the chance to use the self-service kiosk? As two of the co-authors of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, we — Matt... Read More»

"Start Your Year Off Right": A New Salesforce E-Book

"Start Your Year Off Right": A New Salesforce E-Book

While the new year can mean personal resolutions, like diet and exercise, from a business perspective, a new year can mean fresh prospects, opportunities, and ways to innovate. As we reflect on 2014, we've taken a look at all of the customers we've talked to about their best practices and... Read More»

Spring Into the Salesforce Spring '15 Release [INFOGRAPHIC]

Spring Into the Salesforce Spring '15 Release [INFOGRAPHIC]

Get ready to spring into Salesforce’s Spring’15 release. The Spring ’15 release helps you connect with your customers anywhere, with the Customer Success Platform. With more than 250 new and improved features, Spring’15 lets you build meaningful connections with your customers, partners, and employees on any device. Leverage the power... Read More»

The Future of Service in 2015 [VIDEO]

The Future of Service in 2015 [VIDEO]

The Service Cloud keynote at Dreamforce ‘14 featured all sorts of exciting additions to Service Cloud — including SOS for Apps and a brand-new Smart Agent Console. With Service Cloud, customer service is faster, smarter and more personalized than ever before. Connect your customers and products with the right experts... Read More»

5 Ways to Keep Your Customer Service Team Off the Naughty List

5 Ways to Keep Your Customer Service Team Off the Naughty List

Celebrating the holidays with friends and family can be some of our most memorable times, but getting ready can sometimes be as stressful as buying a new car or taking the SATs. Not only does your customer support staff have their own celebrations to plan and presents to buy, but... Read More»

Measuring Service Success: Attach Rates Raise Profits

Measuring Service Success: Attach Rates Raise Profits

Many of us have had the experience of buying a car from a dealer, but then going anywhere but the dealer for additional services and add-ons. Oil change? Take it to Kwik-Kar. Major repairs? Take it to your local mechanic. While dealerships do a pretty good job of selling extended... Read More»

Beyond the Portal: Driving Support With Communities [WEBINAR]

Beyond the Portal: Driving Support With Communities [WEBINAR]

It’s unlikely that you need any more convincing that delivering effortless customer service time and time again is critical to the success of your business. After all, some studies have found that 91 percent of unhappy customers will not do business with you again if they can help it. But... Read More»

3 Keys to Successful Online Customer Support

3 Keys to Successful Online Customer Support

Chances are, you’ve experienced the crushing frustration of going in automated phone tree circles, trying to the find the magic combination of buttons to press to speak with a customer service representative. Or perhaps you’ve struggled with faulty apps that disconnect while you try to live chat with a representative.... Read More»