Category: Service Cloud

3 Keys to Successful Online Customer Support

3 Keys to Successful Online Customer Support

Chances are, you’ve experienced the crushing frustration of going in automated phone tree circles, trying to the find the magic combination of buttons to press to speak with a customer service representative. Or perhaps you’ve struggled with faulty apps that disconnect while you try to live chat with a representative.... Read More»

The Best of Dreamforce is Coming to New York

The Best of Dreamforce is Coming to New York

You’ve all read the recaps, heard the buzz, and seen the content online, but it doesn’t compare to attending Dreamforce in person. So, we’re bringing all the action, excitement, education, and big announcements to our friends on the East Coast, for FREE! Register for free now and come experience the... Read More»

Unleashing the Customer Voice With Service Cloud

Unleashing the Customer Voice With Service Cloud

Gone are the days companies can afford to think of customer service as a drain on resources and bottleneck to increasing sales. Now the most innovative companies have turned customer service centers into customer engagement hubs with more data and insight on customers than any marketing or sales departments. In... Read More»

Customer Story: Salesforce Rises to the Top of Angie’s List

Customer Story: Salesforce Rises to the Top of Angie’s List

Angie’s List built its success on helping millions of consumers find the best service providers in more than 700 categories. So when the company started its search for a CRM solution, they insisted on a partner with an equally sterling reputation. “The power of Angie’s List is our reputation as... Read More»

"5 Dreamforce Announcements That Will Shape Service in 2015": A New Salesforce E-Book

"5 Dreamforce Announcements That Will Shape Service in 2015": A New Salesforce E-Book

The modern customer is armed with the tools to conduct thorough research when making a purchasing decision. This empowered customer is hard to obtain and even harder to keep. As a result, customer service is the key to business success, but the expectations are incredibly high. Do you have the... Read More»

5 Ways to Grow Your Business With Customer Service [Infographic]

5 Ways to Grow Your Business With Customer Service [Infographic]

How does an SMB with limited resources, time, and money compete against the big fish? You need to engage the blowfish effect. If you haven’t heard of the blowfish effect, it’s the act of making your small business appear larger than it really is so you look like the big... Read More»

ICYMI: 5 Highlights from Today at Dreamforce

ICYMI: 5 Highlights from Today at Dreamforce

Day 3 of Dreamforce has come and gone. No doubt your head is spinning with everything you’ve learned this week about Salesforce’s new Customer Success Platform and how you are going to implement it to grow your business and build customer relationships. Companies can use this never-before-seen technology to better... Read More»

#DFEmerging: Internet of Connected Products (IoCP) at Dreamforce

#DFEmerging: Internet of Connected Products (IoCP) at Dreamforce

There are many ways to describe the Internet of Things and derivatives – Machine-to-Machine, Internet of Everything, and of course the Internet of Customers. During Dreamforce ’14 we’re further differentiating the Internet of Customers, dedicating a track, and calling it the Internet of Connected Products (IoCP). The IoCP track promises... Read More»

3 Reasons You Can't Miss the Service Cloud Product Keynote

3 Reasons You Can't Miss the Service Cloud Product Keynote

There was a point in time when price was the #1 differentiator when customers made a purchasing decision. Then, product came into play. Today, it’s all about customer experience. Not only are customers asking for a better experience; they are demanding it. What’s more, they’re willing to help companies deliver... Read More»

#DF14Gamification: Gamification at Dreamforce

#DF14Gamification: Gamification at Dreamforce

Two years ago, I hosted the kickoff session for the first Gamification track we held at Dreamforce. At the time, the concept still felt a little crazy and new: adding game mechanics to enhance engagement outside of gaming? Surely this was a passing fad, right? Would Dreamforce attendees even take... Read More»