Many customers have asked for a chronological view of all case interactions.  It’s a very obvious need for quickly understanding how responsive you are being to a particular customer case.    We have recently released an AppExchange component that does just this and more:

This component allows you to immediately see a chronological view of all activities related to the case, these activities include Tasks, Events, Comments, Emails and field history.

In addition to allowing you to see this helpful information for your own use, you can send an email containing all the ‘Public’ activity to your customer, so they are kept informed on your efforts to resolve their case.  This is a great way to increase customer satisfaction and avoid those follow up calls from your customers.  This component is delivered via custom S-Controls and the AJAX toolkit.   If you are feeling creative you could easily make this work for Opportunities or Leads, any volunteers?  Why not post your own Appexchange component?

Feedback is welcome.  Thanks.