If you’re considering a sforce or customforce project, this case study might just provide the inspiration you need to kick things off. RiskMetrics is a portfolio risk management company who implemented Salesforce.com in less than three months. A couple of the more technical highlights of their implementation include…

• Custom objects to support “networked” selling model (Risk Metrics tracks relationships between the customers and their customers’ customers.)
• Integration with account system (Epicor) for automatic renewal opportunity creation
• Data warehouse / analytics / DB rep with Microsoft SQL Server
• Integration written in Java and running on Resin

Download Case Study

If you’re considering a sforce or customforce project, this case study might just provide the inspiration you need to kick things off. RiskMetrics is a portfolio risk management company who implemented Salesforce.com in less than three months. A couple of the more technical highlights of their implementation include…

• Custom objects to support “networked” selling model (Risk Metrics tracks relationships between the customers and their customers’ customers.)
• Integration with account system (Epicor) for automatic renewal opportunity creation
• Data warehouse / analytics / DB rep with Microsoft SQL Server
• Integration written in Java and running on Resin

Download Case Study

There is a new sforce integration whitepaper that does a great job of describing how a company might integrate their front-office CRM to their back-office accounting and ERP counterparts. The document explains business process, data model, connectivity, and technology considerations you’ll want to think through. If you’ve been considering an integration project, this might be just what you need to gain clarity and kick things off.

There is a new sforce integration whitepaper that does a great job of describing how a company might integrate their front-office CRM to their back-office accounting and ERP counterparts. The document explains business process, data model, connectivity, and technology considerations you’ll want to think through. If you’ve been considering an integration project, this might be just what you need to gain clarity and kick things off.

For those who have started leveraging the sforce API or are considering doing so, the Sforce Developer Guide is a great place to start. The guide explores:

• Basic concepts for how you can query, search, retrieve, and modify data through secure API calls
• Relationship diagrams for each of the entity diagrams within Salesforce so you can understand how it all fits together
• Sample code to get you started

Download PDF | View Online

If this seems too much for you, but you’re still interested in learning more, take a couple minutes to watch the presentation on Integration Basics.

For those who have started leveraging the sforce API or are considering doing so, the Sforce Developer Guide is a great place to start. The guide explores:

• Basic concepts for how you can query, search, retrieve, and modify data through secure API calls
• Relationship diagrams for each of the entity diagrams within Salesforce so you can understand how it all fits together
• Sample code to get you started

Download PDF | View Online

If this seems too much for you, but you’re still interested in learning more, take a couple minutes to watch the presentation on Integration Basics.

Many organizations depend on email communication with their customers for providing initial contact for customer support. While manually reading and managing email-based support requests works for some organizations, many companies prefer to have those inbound requests processed as cases, so that they can be automatically assigned to the appropriate support representative, and tracked. There is an interesting tech note for building inbound Email-to-Case functionality via the sforce platform.

For a developer familiar with sforce it’d take a couple hours to do a prototype, a week to fully develop. If this is a hot button issue at your organization and you don’t have the development resources to build it, you can also engage salesforce.com’s professional services team to scope out the project. 

Many organizations depend on email communication with their customers for providing initial contact for customer support. While manually reading and managing email-based support requests works for some organizations, many companies prefer to have those inbound requests processed as cases, so that they can be automatically assigned to the appropriate support representative, and tracked. There is an interesting tech note for building inbound Email-to-Case functionality via the sforce platform.

For a developer familiar with sforce it’d take a couple hours to do a prototype, a week to fully develop. If this is a hot button issue at your organization and you don’t have the development resources to build it, you can also engage salesforce.com’s professional services team to scope out the project. 

Companies of all sizes are susceptible to security breaches via social engineering (exploiting human factors.) This newsletter does a great job of explaining it in laymen terms and explaining how you can protect your organization.

Salesforce.com Quarterly Security Newsletter - January 2005

Companies of all sizes are susceptible to security breaches via social engineering (exploiting human factors.) This newsletter does a great job of explaining it in laymen terms and explaining how you can protect your organization.

Salesforce.com Quarterly Security Newsletter - January 2005