Salesforce.com System Update

On Tuesday December 20^th, some salesforce.com users experienced intermittent access (between approximately 9:30 am and 12:41 pm ET & 2:00 pm and 4:45 pm ET) on one of the company’s four global nodes.  The root cause of the intermittent access was an error in the database cluster. Salesforce.com addressed the issue with the database vendor. By Tuesday afternoon EST, the system was running normally for all users.

All four global nodes are currently operational and running normally.  There are no outstanding issues in the system at this time. No other aspects of the system were involved.

We apologize to any customer who was inconvenienced.

Update 12/23/05: For a more detailed explanation, steps taken to mitigate risk of recurrence, and new outage communication procedures, click here.

Salesforce.com System Update

On Tuesday December 20^th, some salesforce.com users experienced intermittent access (between approximately 9:30 am and 12:41 pm ET & 2:00 pm and 4:45 pm ET) on one of the company’s four global nodes.  The root cause of the intermittent access was an error in the database cluster. Salesforce.com addressed the issue with the database vendor. By Tuesday afternoon EST, the system was running normally for all users.

All four global nodes are currently operational and running normally.  There are no outstanding issues in the system at this time. No other aspects of the system were involved.

We apologize to any customer who was inconvenienced.

Update 12/23/05: For a more detailed explanation, steps taken to mitigate risk of recurrence, and new outage communication procedures, click here.