Join us for a quick, no-nonsense guide to the highlights of Case Management. This session covers practical advice for setting up and using everything from queues for team case management and escalation, to Service Level Agreements, and everything in between.

Track: Service & Support Executives
Date and Time: October 9, 2006 11:30 AM

Presenters:

• Bob Durstenfeld, Rae Systems Inc.

Resources: Video, PDF, PPT