CRM technology plays a critical role in every customer service and support environment. In this session, we review the common challenges facing global on-demand support organizations and the key indicators of support performance and customer satisfaction. Get a firsthand look at the solutions salesforce.com has implemented using our Service & Support applications.

Track: Service & Support Executives
Date and Time: October 11, 2006 11:30 AM

Presenters:

• Karen Hennessy, Salesforce.com

Resources: Video, PDF, PPT