Your customers want access to knowledgeable service staff and speedy resolution to their service issues. And your prospects want to talk to someone before they buy: In recent surveys, 41 percent of online users said access to live chat is important in their purchasing process. Attend this session to find out how to can improve customer satisfaction, reduce costs, and increase sales by implementing a live chat solution that is integrated with Salesforce Service & Support.

Track: Service & Support Executives
Date and Time: October 10, 2006 11:30 AM

Presenters:

• Patrick Ream, Next IT Corporation

Resources: Video, PDF, PPT