Dreamforce '06 Videos & Slides
Running Your IT Helpdesk with Salesforce Service and Support
Want to know how salesforce.com runs its own IT help desk? Come learn how Salesforce Service & Support helps salesforce.com deliver exceptional IT service in our company. With nearly 120,000 IT tickets processed and asset management integration provided by Everdream, the salesforce.com IT department helps keep the company running smoothly - and offers best-practice tips and tricks for doing the same in your organization.
Track: Service & Support Executives
Date and Time: October 9, 2006 04:30 PM
Presenters:
- John Beattie, salesforce.com
- Brad Harrington, salesforce.com
- Mitch Shaw, salesforce.com
- Michael Morriss, salesforce.com
2 Comments
December 18
How practical and feasible is it to run Customer Support and Internal IT Helpdesk in same application ?
any comments, any ideas ??
July 6
Where I can see the salesforce demo screen this presentation is referring to?
It is hard to follow when I can't see what the presenter is doing on the salesforce website.