Adoption of IP communications technologies has enabled fundamental changes in customer service - the way customers reach you, the way your company responds, and the underlying business model. Listen in as customers provide insights on industry drivers, trends, and best practices for optimizing customer interaction.

Track: Service & Support Executives
Date and Time: October 9, 2006 03:15 PM

Presenters:

• Mark Newhall, Corporate Express, Inc

Resources: Video, PDF, PPT