Dreamforce 2007
http://www.salesforce.com/community/crm-best-practices/resource-training.jsp
Best Practices for Measuring Critical Support Metrics
What are the key indicators that define the success of your service organization? How do you measure the health of your operations? And are you measuring the right parameters to achieve your business objectives? Attend this session to learn best practices for defining and measuring the correct support metrics.
Please Note: Materials from this session are not available.
- Where: Esplanade 302
- When: September 18 11:15AM to 12:15PM
Speakers
- Kimberly JansenCRM Program Manager, Misys International Banking Systems
- Martin CassidyProgramme Manager, Misys International Banking Systems
- Robert LinzVP Institutional Project Managment, TD AMERITRADE INSTITUTIONAL
