Dreamforce 2007

http://www.salesforce.com/community/crm-best-practices/resource-training.jsp

Using the New Salesforce Customer Portal for Customer Support

Elevate the self-service experience with the next generation Salesforce Customer Portal. In this session, learn how the Customer Portal revolutionizes self-service by offering a personalized online experience using multiple portals and profiles, enables entirely new self-service processes with custom objects and mashups and allows unlimited customization using the salesforce platform.

Speakers

  • Mark Silber
    IT Systems Architect, QUALCOMM Incorporated
  • Mike Epner
    Vice President, Worldwide Services and Support, Borland Software Corporation
  • Glenn Weinstein
    Principal, Appirio