Dreamforce 2007
http://www.salesforce.com/community/crm-best-practices/resource-training.jsp
By Track: Best Practices-Global Enterprise
Domain 5: Roadmap
Now that you have defined your vision and strategy and have your stakeholders engaged, how are you going to deploy Salesforce to your end users? You have a big vision with big goals -- How do you achieve them? We"ll show you several ways successful companies have built their roadmaps to both deliver fast value and utilize a long-term strategy to get the most out of their salesforce.com investments.
- Where: North Hall E: 132
- When: September 18 2:30PM to 3:30PM
Speakers
- Quentin ChristieCRM Business Owner, Telecom New Zealand
- Celia GillenVP, Business Transformation, CA - Computer Associates, Inc.
Domain 6: Process
Through extensive work with FORTUNE 1000 clients, Salesforce.com's services and integration partners have developed the methodology and set of best practices that enable clients to re-engineer their business processes to drive sales effectiveness. Here, a key customer and a global integration partner will outline the key enablers for transforming the sales process, and how the Salesforce Platform rapidly enables and supports this change.
- Where: North Hall E: 132
- When: September 19 11:30AM to 12:30PM
Speakers
- Steve MooneyEngagement Manager, salesforce.com
- Tina PhillipsPartner, Deloitte & Touche L.L.P.
Domain 1: Vision and Strategy
Do you have a well defined vision and strategy for your Salesforce implementation? Are your key executive stakeholders behind the vision? Come listen to how other customers have defined their visions -- and how these visions have helped to drive their overall implementation.
- Where: North Hall E: 132
- When: September 17 3:45PM to 4:45PM
Speakers
- Daniel SieffSenior Manager - Sales CRM, Sprint Nextel Corporation
Domain 2: Business Metrics
What are your business objectives for your Salesforce implementation? Do you have a set of key business metrics your organization wants to achieve? Hear how other customers used business metrics to successfully drive their implementation and achieve a positive ROI.
- Where: North Hall E: 132
- When: September 17 5PM to 6PM
Speakers
- Brian HudesDirector, Planning and Strategy, Kaiser Foundation Health Plan Inc
- Saideep RajPartner CRM, Accenture Ltd.
Domain 3: Adoption
Getting top management to buy into a CRM initiative can be trying. As can driving behavioral change within the organization so the users utilize the system and the company gains business value. How do you drive adoption and success, and what change management techniques can you use? In this session youll hear tried-and-true best practices, plus the latest innovative insights, from the experts. Its time to get on the path to adoption!
- Where: North Hall E: 132
- When: September 18 11:15AM to 12:15PM
Speakers
- Fredrik WidarssonDirector of Operations, Astra Tech AB
Domain 4: Sponsorship and Governance
How do you build a structure to manage a large multi-business unit deployment? Join us to learn how other companies have rolled Salesforce out across their multiple sales organizations. Find out what framework theyve put in place to accomplish this, and leave with innovative best practices to help drive your deployment.
- Where: North Hall E: 132
- When: September 18 1:15PM to 2:15PM
Speakers
- Kevin GibsonSr. Director, Enterprise Implementations, Automatic Data Processing
Domain 7: Technology
Integrating your on-demand application with your existing technology investments is easier than you think! Integration is fundamental to ensuring your on-demand application most fully supports your overall business objectives, yet many customers elect to defer integration due to misperceptions about risk and complexity. Based on real-world examples, this session explores how on-demand integration can be both low risk and high value, leading to more accurate reporting, increased adoption, and the best informed users. You"ll hear directly from salesforce"s own senior integration experts and customers as they share their key learnings on the path to integration success.
- Where: North Hall E: 132
- When: September 19 9AM to 10AM
Speakers
- Peter HanstenVP Ship Power Quality Systems, Wartsila Corporation
- Chirag Patel*IT Manager, Citrix Systems, Inc.
Global Enterprise Best Practices: Customer Panel
Come listen to a panel of executives at some of the largest Salesforce implementations and hear exactly how they went about planning and successfully deploying the application for success. The executives will be available to answer questions on what you can do to ensure that you, too, can achieve your business objectives. Come with questions in hand!
- Where: North Hall E: 132
- When: September 18 3:45PM to 4:45PM
Speakers
- Toby FoxAssistant Vice President, KONE Oyj
- Lance St. ClairDirector, E-commerce & Business Automation, Dell Inc.
- Paul EideManager, Project Management Team, Sprint Nextel Corporation
- Isabelle Pignon-MasholaDirector IT EMEA, Dell Inc.
Global Enterprise Best Practices: The 7 Domains
Want to ensure an efficient and successful global enterprise implementation? In this session we will share the seven domains necessary for a successful deployment. Hear best practices from salesforce.com experts so you, too, can experience CRM success beyond your wildest dreams. This session will lay the foundation for all other breakouts in Global Enterprise Best Practices track.
Speakers
- Samantha LovelandDirector, Services, salesforce.com