Elevate the self-service experience with the next generation Salesforce Customer Portal. In this session, learn how the Customer Portal revolutionizes self-service by offering a personalized online experience using multiple portals and profiles, enables entirely new self-service processes with custom objects and mashups and allows unlimited customization using the salesforce platform.

Join us to learn how two great B2C companies are delivering world-class customer service to thousands of customers using the Salesforce Call Center solution. Find out exactly how GMAC Resident Bank exponentially increased the operations and productivity of its 200 agents after migrating to Salesforce Call Center from an inefficient client-based CRM. And see how Cars.com -- took its service from 0 to 60, earning CRM Magazine"s Service Elite Award in the process. They"ll share hard-hitting metrics on agent productivity and customer satisfaction -- and give you the full scoop on how they achieved them.

Just starting out with Salesforce Service & Support? Want to know the killer features that most users overlook? Looking to make sure you start your Service and Support project on the best path for success? Join our Service & Support customers and experts as they give you insights and lessons learned from the implementation of their solution. Learn about the must-use features of Service & Support, and what key project steps to include in your project plan.

Even the best contact center technologies will be limited in their ability to enhance the customer experience unless the underlying processes have been designed to support a companys strategy. Saaspoint provides business process best practices that can easily be deployed with Salesforce Call Center, to turn contact centers from a cost center into a competitive advantage. Saaspoint will also show how their new Mobile Field Scheduler can extend your existing solution to quickly assign work orders to your field service reps using salesforce mobile and text messaging.

Every phone call is an opportunity to strengthen customer loyalty. People have long understood the benefits of integrating their service and support applications to their telephony system: customer information instantaneously delivered to them, automatic logging, faster call handling times. But the complexity and cost have always been a challenge. With Salesforce Service & Support, CTI is a snap. Listen as Transunion details how they"ve integrated their telephony systems and the benefits they"ve received.

As a small business, you pride yourself on great, personalized service. So why are you still using Excel spreadsheets or sticky notes to manage customer service? Join our panel of successful small- and medium-sized businesses as they talk about how they"ve used Salesforce Service & Support to deliver white-glove customer service.