Dreamforce 2007
http://www.salesforce.com/community/crm-best-practices/resource-training.jsp
By Track: By Room: Esplanade 302
Best Practices for Measuring Critical Support Metrics
What are the key indicators that define the success of your service organization? How do you measure the health of your operations? And are you measuring the right parameters to achieve your business objectives? Attend this session to learn best practices for defining and measuring the correct support metrics.
Please Note: Materials from this session are not available.
- Where: Esplanade 302
- When: September 18 11:15AM to 12:15PM
Speakers
- Kimberly JansenCRM Program Manager, Misys International Banking Systems
- Martin CassidyProgramme Manager, Misys International Banking Systems
- Robert LinzVP Institutional Project Managment, TD AMERITRADE INSTITUTIONAL
Best Practices for Implementing Salesforce Service & Support
How would you like to jumpstart your Salesforce Service & Support implementation? Join our panel of customers and experts as they talk about how they rolled Service & Support out in record time, how they integrated with other enterprise systems, and how they trained their agents.
- Where: Esplanade 302
- When: September 17 3:45PM to 4:45PM
Speakers
- John LietoManager, Operation Support, CT Corporation
- Mike HoganRegional Ops Mgr, KI
- Janelle SusurasSr. Project Manager, Medtronic Navigation Inc
Unleashing Salesforce Service & Support: Wireless Use Cases
Take Salesforce Service & Support on the go! Learn how other companies have been using Service & Support on their wireless devices to access customer information and resolve customer issues in real time. You"ll leave with a plan to do this -- and much more -- at your own company.
- Where: Esplanade 302
- When: September 18 1:15PM to 2:15PM
Speakers
- Marty TrullMobile & Wireless Sales Director, Agilysys, Inc.
- Bruce KrohnDirector of Field Automation Industry Solutions Group, Symbol Technologies, a Motorola Company
- Dan RudolphSr. Product Marketing Manager, Good Technology, Inc.
Innovation Through Community
Harness the power of customer and partner communities to spur new ideas and innovations at your company. Learn how community participation through the IdeaExchange can redefine relationships with your customers.
- Where: Esplanade 302
- When: September 18 3:45PM to 4:45PM
Speakers
- Kingsley JosephSr. Product Manager, Successforce, salesforce.com
