The rules of customer service are evolving, and individual customers have more power than ever before. With the increasing popularity of blogs, Web 2.0 sites, and online communities, every voice can now be heard... And that means your company’s brand can be destroyed in a single click. At the front lines of the battle for customer loyalty, your service and support departments must constantly innovate in order to stay ahead of ever-increasing customer expectations. Join us to see how the most innovative companies handle this.

What does the future hold for Salesforce Service & Support? Join our product managers as they reveal where the application is headed -- and how it can empower you to build your community of loyal customers.

Ever wonder how salesforce.com uses Salesforce Service & Support for success? Join our premier support managers as they share their top five tips on how they use our own app to deliver customer success. Leave with the very latest tips, tricks, and best practices.

Come armed with your toughest questions for salesforce.com's own in-house service and support experts. Learn best practices from Salesforce professionals that know the application inside and out, and discuss solutions to the most frequently asked questions presented to the Salesforce Service & Support community.