Salesforce Features
History Tracking
With Winter ’06, administrators can select the information on cases and
solutions that need a detailed audit trail. Standard and custom fields
can easily be audited by enabling history tracking for those fields.
The historical information is tracked as part of the case or solution
history. The new extended history data is available for reporting,
which allows easy construction of audit trail reports.
This feature is available in professional, enterprise, and unlimited edition.
Training and Documentation
- Release Notes (PDF)
- Quick Start Training (Breeze)
Application Quick Links
Feature Details
- Track Anything: Organizations can track information that is key to managing support processes effectively, such as who changed the information, when it was changed, and the before and after values.
- Easy Setup: History tracking is set up as part of the definition of fields for cases and solutions.
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