Salesforce Features
Online Case Capture
With Web-to-Case, you can gather customer support requests directly
from your company's website and automatically generate up to 500 new
cases a day. This can help your organization respond to customers
faster, thus improving the productivity of your support team.
This feature is available in Group, Professional, Enterprise, and Unlimited Editions.
Training and Documentation
- Service and Support Process Map
- Dreamforce '05 Presentations; Website Inegration, Service and Support
Application Quick Links
- Create a Web-to-Case Form
- Setup: Case Queues
- Setup: Case Assignment Queues
- Setup: Case Escalation Rules
Related Features
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