Salesforce Features
Multilingual Solutions
A Knowledge Base for the Global Enterprise
- Increase efficiency in authoring solutions in different languages
- Automatically notify knowledge managers when translated solutions are out of date
- Allow customers and employees to easily find solutions in their language
Maintaining your global knowledge base has never easier with Winter ’07. With new multilingual solutions, you can manage your library of solutions in different languages and automate the process to ensure translated solutions are up to date.
This feature is available in Professional, Enterprise, and Unlimited Editions.
Training, Documentation, & Best Practices
- Release Notes (PDF)
Feature Details
- Master Solutions: Streamline the authoring process of a global knowledge base. Create master solutions in any language and easily create translated versions.
- Maintain Translations: Quickly see when solutions are out of sync and need to be updated. Completed and outstanding translations are identified.
- Automatic Workflow: When master solutions are edited, choose to automatically mark translated versions out of date, un-publish them, and send alerts to the owners for new translations.
- Granular Control on Translated Solutions: Each translated solution can be managed independently, and publishing and workflow approval can be defined separately for each language, allowing in-country teams to operate autonomously.
- Reporting: You can easily report on solutions with translations and manage your global knowledge base with ease.
- Multilingual Search: Both internal users and customers can find solutions in their preferred languages.
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