Training and Documentation

• Release Notes

Feature Details

• Multiple Personalized Portals: You can create multiple personalized portals for any customer segment. Set up uniquely branded portals customized to the needs of distinct customer groups or VIP customers, or product-specific portals to engage customers of each product. Alternatively, you can enable customers to log on to the distinctly branded portals of your multiple business units, while you maintain a single customer database. With personalized portals, you can create as many unique experiences as your business model requires.

• Self-Resolution with Suggested Solutions: Automatically display matching solutions when a customer creates a case through the portal, and guide the user to close the case if one of the solutions solves the problem. With suggested solutions, you can accelerate the resolution of customer issues while allowing your agents to focus on more complex issues.

• My Profile: Streamline the customer experience by allowing portal users to update their own user profiles. Portal users can view and edit their user and contact information, thus reassuring both you and your users that their information is accurate and up to date.

• New Internal User Group: A new default sharing group strengthens confidentiality by allowing you to easily share data with your employees only. Customer Portal users are automatically excluded when you choose the “Roles and Internal Subordinates” option in sharing rules. In addition, when you first roll out the Customer Portal and wish to set all your data as internal-confidential by default, an easy-to-use wizard helps you automatically choose this option across all your sharing rules.

• Additional Custom Branding: With Summer ’07, you can customize the look and feel of your pages for log-in, forget password and change password pages so that your own branding and messaging is included. In addition, with the enhanced style editor, you can easily select the color scheme of your Customer Portal and see the changes in preview mode before they are made.

Note: The Salesforce Customer Portal is a fee-based license option that is available for Enterprise and Unlimited Edition customers. To activate or learn more about the Customer Portal, contact your salesforce.com representative.