Salesforce Features
Rich-Content Solutions
Graphical Content for Your Knowledge Base
Professional, Enterprise, and Unlimited Editions
• Include pictures, diagrams, and other rich content in solutions
• Add graphics to solutions that are difficult to explain with text alone
• Increase customer satisfaction and resolve issues faster
The solutions knowledge base in Salesforce Service & Support is a valuable resource for agents—and customers—seeking to resolve issues. With Summer ’07, your solutions take on a whole new look and feel. Rich-content solutions take you beyond simple text by allowing you to create solutions in HTML. You can communicate even complex information much more clearly by including rich formatting, diagrams, and graphics, increasing customer success and satisfaction.
Training and Documentation
Feature Details
• HTML Content: Expand the value of your solutions knowledge base by providing richly formatted solutions with pictures and diagrams.
• Public Knowledge Base and Customer Portal: Allow customers to search and browse rich-content solutions via the public knowledge base or the new Customer Portal.
• Graphical Representation of Complex Ideas: With access to rich content with diagrams, graphics, and rich formatting, customers will better understand complex solutions and derive greater value from your knowledge base. With clear, easy-to-follow solutions available via self-service, customer are less likely to log a new case or call your service center, and customer satisfaction increases.
Note: This feature is enabled by default but requires administrator activation in the set up area of Salesforce.
1 Comments
July 20
Thank you, thank you, thank you. This has been a long time coming and will make our solutions publishing for our portals *much* more professional and usable.