Salesforce Features
Apex Email Services
Advanced Logic for Automated Email Processing
Developer Preview
- Automate key sales, marketing, and support processes via email
- Manage email messages in a way that matches your business processes
Expand the power of email approvals with Apex email services. With this new feature, entirely new levels of process automation can be achieved—all of it activated by email. You can define Apex code to process inbound email messages to Salesforce or Force.com apps so that your users can use email to do things like create or update records, mark tasks as complete, and much more.
Training and Documentation
Feature Details
- Email Processing Logic: Use Apex code to examine and process inbound email to Salesforce. Any logic is possible using the flexibility of Apex.
- New Record Creation: Apex email services can be used to create a new Salesforce record based on email content. For example, an email stating ‘remember to call customer’ could automatically generate a new task assigned to the sender.
- Existing Record Updates: Existing Salesforce records can be updated based on inbound email messages. For example, mark a task as complete when an email with ‘done’ is sent in response to a task reminder note.
Note: This feature is available as a developer preview with Salesforce Winter ’08 and will not be generally available with this release.
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