Salesforce Features
Case Escalation Monitor
Easy Management of Your Automated Escalations
Professional, Enterprise, and Unlimited Editions
- View a real-time log of pending escalations
- Delete escalations before they happen when appropriate
With Winter ‘08, administrators can easily monitor pending case escalations, giving better insight into escalations that are scheduled to occur, when they’re scheduled to happen, and what rule triggered them. This powerful new functionality gives administrators greater control over case escalations, as well as the enhanced ability to debug case escalation rules.
Training and Documentation
Feature Details
- Pending Escalations: Administrators can see upcoming escalations and the rules that triggered them before they happen.
- Deleting Escalations: You can remove case escalations from the queue if you feel that certain escalations should not occur.
Note: This feature is disabled by default and requires administrator activation in the set up area of Salesforce.
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