Salesforce Content improves sales effectiveness by giving reps timely access to the best marketing collateral, sales presentations, and training materials, all within the Salesforce application they’re already using. It’s also an ideal solution for storing and sharing product documentation, contracts, forms, and policies for everyone in your organization—from human resources and procurement to legal and professional services.

Training and Documentation

Feature Details

• Powerful, Full-Text Search: Salesforce Content searches every word in your documents, even content in the footnotes. You can sort search results by popularity to see which documents your peers have downloaded most often or rated most highly. Or filter on key parameters, such as file type or author, to find the exact document you need in a snap.
• Streamlined Document Sharing: Tag content with key words and phrases instead of using folders to store documents. As users type in tags, Salesforce Content even automatically suggests previously used tags to make users more productive and effective in correctly tagging their content.
• Automated Content Recommendations: Salesforce Content recommends content for users based on key words selected in Salesforce. For example, Salesforce Content can pull key fields from an opportunity record—such as competitors and products—and use that data to recommend the most relevant documents.
• Document Previews: Ensure you have the right presentation by quickly previewing documents before downloading.
• Community Feedback and Ratings: Establish a feedback loop between content publishers and users to help users find the best documents. Users can rate documents and provide specific comments so publishers know which documents need improvement and consumers know which ones are the most useful.
• Version Control and Subscriptions: Keep your organization in sync as you revise and update documents. Users can subscribe to receive email alerts when individual documents are revised or when new content of interest is created in specific topic areas or by particular authors.
• Configurable Sharing Rules and Groups: Leverage your existing roles, profiles, and organizational hierarchy in Salesforce to define which groups of users can access certain content. Assign granular access rights related to publishing, tagging, commenting on, and archiving documents.

Note: The Salesforce Content application will be available in limited release in the weeks following the Winter ’08 release. Salesforce Content is currently available in English only. For information on accessing the limited release or pricing, contact your salesforce.com representative.