Salesforce Features
Apex Email Services
Advanced Logic for Automated Email Processing
Developer, Enterprise, and Unlimited Editions
- Automate key sales, marketing, and support processes via email
- Manage email messages in a way that matches your business processes
Expand the power of email approvals with Apex email services. With this feature, developers can help their companies achieve new levels of process automation—activated by email. For example, they can create Apex code that processes inbound email messages to Salesforce or Force.com apps, so that users can use email to create or update records, mark tasks as completed, and much more.
- Email Processing Logic: Use Apex email services to examine and process inbound email—with any kind of logic, thanks to the flexibility of Apex.
- New Record Creation: Use these services to create new Salesforce records based on email content. For example, a “remember to call customer” email could automatically generate a new task for the sender.
- Existing Record Updates: Update existing Salesforce records based on inbound email messages. For example, you can set up the service to automatically mark a task as completed when a user responds to a reminder email with "done."
Note: This feature is enabled by default.
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