Salesforce Features
Salesforce and Google Talk
Instant Messaging From Within Salesforce
All Editions
- Exchange instant messages with colleagues while reviewing CRM data
- Save time by not toggling back and forth between applications
With the addition of Google Talk, real-time communication for your internal sales teams or customer-facing support teams can be part of your Salesforce solution. Your teams can collaborate during sales calls, when servicing customer support issues, or while coordinating with partnersâall without ever leaving Salesforce. Salesforce and Google Talk is also a great way for users to collaborate on creating CRM data in Salesforce: Your users can send instant messages to each other while reviewing contact or opportunity data and quickly coordinate changes or next steps.
- Google Talk in the Sidebar
A chat with your colleagues and customers is as close as the sidebar of your Salesforce application. That means you don't have to switch back and forth between Google Talk and Salesforce when you review CRM data. Google Talk functionality — such as saving chats — still works. You can even associate a chat's content with the lead or contact record of the person with whom you chatted.
Note: Not automatically visible. Feature is enabled, but requires some setup.
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