Salesforce Features
Upgrade to Enterprise Edition
Salesforce Content
Publish, share, and find all your content with a revolutionary Web 2.0 service
LIMITED RELEASE; Professional, Enterprise, and Unlimited Editions; Requires an Additional Fee
- Provide fast access to the most relevant content
- Use community feedback to highlight your best quality documents
- Improve collaboration by simplifying content sharing
Salesforce Content is a new on-demand application for sharing and managing documents, presentations, multimedia files, and other business content. By tapping popular Web 2.0 features like full-text search, tagging, subscriptions, and content ratings, Salesforce Content helps users find the exact information they need. And unlike cumbersome legacy document management systems, Salesforce Content is so easy to use that your colleagues will welcome it with open arms.
Salesforce Ideas
Community-Powered Innovation Management
LIMITED RELEASE; Professional, Enterprise, and Unlimited Editions
- Empower your community to contribute new ideas to your business
- Create and lead a direct dialogue with your community
- Provide a forum in which the best ideas bubble up to the top
Salesforce Ideas reinvents the way that organizations source ideas from their communities. The new Salesforce Ideas on-demand application helps companies build their own online communities to collaborate directly with customers, partners, employees, or other constituents in an interactive, online forum. With Salesforce Ideas, companies can build communities as a service, without any of the pain of managing hardware or software infrastructure.
Apex Code
Create Any Business Logic as a Service
Included with Unlimited Edition; Available for Additional Fee with Platform and Enterprise Editions
- Quickly develop and customize applications on demand
- Create powerful business logic that runs on salesforce.com servers
Apex is the world’s first on-demand programming language, enabling developers to create and run any business logic and application on the Force.com platform. With Winter ’08, developers can extend their success with Apex and create applications more quickly with more data types, verbs, and APIs. For more information on Apex, visit the Apex Developer Network.
Email Relay
Route Salesforce Emails through Your Own Email Server
This feature is
available in Enterprise and Unlimited Editions.
- Get better email auditing and ensure regulatory compliance
- Provide secure delivery of emails between Salesforce and your mail server
- Enable content filtering and decrease blocking of outbound emails
Spring ’07 provides companies with much greater control over email messages sent from the Salesforce application. With Spring ’07, you can archive emails, append disclaimers, and do content filtering to meet regulatory compliance requirements. When email relaying is activated, Salesforce-generated emails will be delivered by your company’s mail server, not by Salesforce.
Note: To activate this feature, your company’s email administrator must first enable email relaying for your domain. In addition, you must contact salesforce.com customer support to enable email relaying.
Email Approvals
Approve Requests Right from Your Inbox
This feature is available in Enterprise and Unlimited Editions.
- Instantly approve or reject items without leaving your inbox
- Improve communication by adding comments to approvals
With the last release (Winter ’07), salesforce.com pushed the envelope on business process enablement in an on-demand environment with powerful new features for workflow and approvals. Spring ’07 brings additional approval functionality with the ability to approve or reject requests and even add comments by email, an especially useful feature for heavy users of BlackBerries and other mobile email devices.
This feature is disabled by default but can be enabled by the organization’s salesforce.com administrator.
Upgrade to Enterprise Edition
Enterprise Edition customers benefit from transforming complex business into one simple solution including advanced sales force automation, service and support, marketing automation features. With support for multiple divisions and processes, workflow automation, integration capabilities, and granular data sharing, Enterprise Edition gives companies of every size the power and flexibility to run bring their business on-demand.
Record Control & Flexibilty
- Tightly control permissions & functions
- Personalize different pages and picklist for different division
- Restrict access to sensitive information
Resources:
- Tips & Hints for Sharing Data (PDF)
- Managing Multiple Business Processes (PDF)
- Tips on Defining Custom Page-Layout (PDF)
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Workflow & Approval Automation
- Automate all your business processes
- Run your entire business with greater efficiency
- Improve accountability and response time
Resources:
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Integration with Back-Office Systems
- Integrate data with other business critical applications
- Single source of information for users
Resources:
- Oracle Integration Case Study (PPT)
- Peoplesoft Integration Case Study (PPT)
- Integration Case Study (PDF)
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Marketing Automation
- Empowers multichannel campaign management
- Real-time analytics to maximize campaign ROI
- Quickly and clearly correlate search marketing with inbound leads\
Resources:
- Search Engine Marketing Best Practices (Video, PPT, PDF, SlideShare)
- Campaign Management Training (Breeze)
- Marketing Automation Case Study (PDF)
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Here is a list of features included in Enterprise Edition, that are not included in Professional Edition.
Territory Management
Complex Territory Management Made Easy
- Efficiently manage complex territory structures
- Use rules to quickly assign accounts or transfer territories
- Forecast revenue and perform analysis based on your territory structure
Territory management just got easier for sales managers. With Winter ’07, managers can create, manage, and report on more complex sales organizations and territory structures, including matrixed organizational structures that are typically used for regional, industry, channel, or product overlay groups. Within a territory, accounts are assigned to individuals based on territory rules.
This feature is available in Enterprise and Unlimited Edition.
Offline Edition 2.0
Since its introduction, Salesforce users have relied on Offline Edition
to manage their customer data when working without Internet
connectivity. Offline Edition 2.0 expands this capability by allowing
users to capture and manage leads in the field. Offline Edition 2.0
also leverages custom objects with support for master-detail custom
related lists offline. It also facilitates user adoption by automating
the onerous task of conflict resolution. Finally, the new architecture
of Offline Edition allows users to carry more data with them and
ensures that the information will be safe in the event that an
unauthorized user gains access to the computer.
This feature is included in enterprise editions and unlimited edition. It is as an avaliable upgrade in professional edition.
AppExchange API 7.0
With the Winter ’06 release, salesforce.com is upgrading the
AppExchange API (previously known as the Sforce Web services API). As
always, considerable effort has been made to ensure backward
compatibility for applications that have been written against previous
versions of the SOAP API, starting with API 2.5. (Note: older XML-RPC
APIs should remain unchanged with this release.) The new AppExchange
API 7.0 provides a number of powerful enhancements that further improve
any integration already in place between Salesforce and your other
systems.
This feature is available in Enterprise and Unlimited Edition.
Record Types on Custom Objects
Your custom apps can be even more powerful and relevant with the addition of record types to custom objects. With Winter ’06, administrators can differentiate page layouts and picklist values by record type on custom objects, just like standard objects. The addition of this popular feature to custom objects allows administrators at complex enterprises with multiple products, processes, and business scenarios to tailor the Salesforce experience for different user groups so that they can work more productively and effectively.
This feature is available in Enterprise and Unlimited Editions.
