Salesforce Features
Upgrade to Professional Edition
Salesforce Content
Publish, share, and find all your content with a revolutionary Web 2.0 service
LIMITED RELEASE; Professional, Enterprise, and Unlimited Editions; Requires an Additional Fee
- Provide fast access to the most relevant content
- Use community feedback to highlight your best quality documents
- Improve collaboration by simplifying content sharing
Salesforce Content is a new on-demand application for sharing and managing documents, presentations, multimedia files, and other business content. By tapping popular Web 2.0 features like full-text search, tagging, subscriptions, and content ratings, Salesforce Content helps users find the exact information they need. And unlike cumbersome legacy document management systems, Salesforce Content is so easy to use that your colleagues will welcome it with open arms.
Salesforce Ideas
Community-Powered Innovation Management
LIMITED RELEASE; Professional, Enterprise, and Unlimited Editions
- Empower your community to contribute new ideas to your business
- Create and lead a direct dialogue with your community
- Provide a forum in which the best ideas bubble up to the top
Salesforce Ideas reinvents the way that organizations source ideas from their communities. The new Salesforce Ideas on-demand application helps companies build their own online communities to collaborate directly with customers, partners, employees, or other constituents in an interactive, online forum. With Salesforce Ideas, companies can build communities as a service, without any of the pain of managing hardware or software infrastructure.
Upgrade to Professional Edition
If you look to Salesforce as an instrumental part of your business success, it's often worth taking a look at the benefits of Professional Edition. In addition to administrative features such as the sharing model which supports larger groups, Professional Edition includes;
- Leads, Web-to-Leads, Mass Email
- Sales Methodologies, Sales Forecasting, Contracts
- Agent Console, Solutions, Suggested Solutions
- Self-Service Portal, Web-to-Case
- Custom Tabs and Custom Tabs Objects
- Dashboards
You can also purchase offline, wireless, campaigns, and price books as add-on modules with Professional Edition. If you are interested in making more out of AppExchange, that may be yet another reason to upgrade. With Professional Edition you can grow into more custom tabs, custom apps, and a great selection of AppExchange Partners
Salesforce Console
Create Your Desktop for The Business Web™
- Dramatically streamline the user experience
- See more information in a single view
- Increase productivity for power users
Imagine how productive your teams would be if they had single-click access to everything they needed to do their jobs. With the new Salesforce Console in Winter ’07, users can have a customized Salesforce desktop that consolidates information in one spot and allows them to swiftly complete their task with the fewest clicks and minimal screen refresh. In the spirit of the familiar, user-friendly Salesforce interface, the Salesforce Console is a highly optimized, AJAX-based Web desktop that provides an even better user experience for teams in support, sales, telemarketing, and other departments.
This feature is available in Professional, Enterprise and Unlimited Editions.
Self-Service Portal
To make the customer’s experience as comfortable as possible, a
company’s customer service portal must match the look and feel of the
company’s corporate Web site and be very easy to use. Today’s busy
service organizations want to provide that environment for their
customers without taxing their scarce resources. Salesforce Service
& Support offers tools to help companies efficiently configure
their portals without any design or programming or IT help.
This feature is available in professional, enterprise, and unlimited edition.
Custom Tabs and Objects
Now everyone can be a customizer! With Winter ’06, custom tabs, custom
objects, and custom related lists are available in Team, Professional,
and Enterprise Edition. Team Edition customers can extend their CRM
solutions to support their unique business requirements by creating new
tabs (e.g., Competitors, Expense Reports, or Customer References).
Moreover, Team Edition customers can leverage custom tabs and
AppExchange OS to easily build new on-demand applications for managing
all their business information (e.g., recruiting, project management,
change management, content management, and more).
This feature is available in all Editions.
AppExchange OS
AppExchange OS takes salesforce.com’s advanced customization capabilities
to the next level. With AppExchange OS, you can create and deploy
completely new on-demand applications right within your existing
deployment. Using the new AppExchange OS menu, users have single-click
access to different applications, comprised of sets of standard and/or
custom tabs. Your new applications share the same data model, security
model, and user interface as your Salesforce and Supportforce
deployments.
This feature is available in all Editions.
Email Management (Email-to-Case)
Service organizations need an efficient way to manage and respond to
incoming customer emails. With Summer ’05, new email-to-case
functionality will meet the needs of more sophisticated customer
service and support environments and greatly reduce the processing and
response time for customer emails. By using multiple customer service
email addresses, incoming messages can automatically generate cases
that are routed to appropriate case queues. Ongoing email interactions
with customers happen from within their cases for greater efficiency
and better tracking of all email dialogue.
This feature is available in professional, enterprise, and unlimited edition.
History Tracking
With Winter ’06, administrators can select the information on cases and
solutions that need a detailed audit trail. Standard and custom fields
can easily be audited by enabling history tracking for those fields.
The historical information is tracked as part of the case or solution
history. The new extended history data is available for reporting,
which allows easy construction of audit trail reports.
This feature is available in professional, enterprise, and unlimited edition.
Advanced Case Escalation
Service organizations using Salesforce Service and Support depend
heavily on case escalation rules to ensure customer service levels are
met. With the Summer ’05 release, Service and Support provides advanced
settings to meet the needs of more sophisticated customer service and
support environments. Prior to Summer ’05, all case escalations were
based on the time the case was created in Salesforce, and all
escalation actions were active until a case was “closed.” With the
Summer ’05 release, there are two additional options for setting
escalations.
This feature is available in professional, enterprise, and unlimited edition.
